De Vere Horwood Estate

The setting of the hotel is superb and the general layout good.

Having stayed there before I was aware that room for disabled people could be provided and we were indeed placed in the same room as before. The issue is that we encountered the same problem as before. The toilet did not flush correctly thus the effluence did not flush. Having complained on our last visit I was surprised to find the same problem existed. The maintenance manager attended but whitewashed the situation. Clearly substantial work is required on the sewerage but I suspect no money is being spent as the hotel has been sold. The restaurant menu is poor and the waiter who served us was ignorant and superior. I enquired of another sauce (blue cheese) was available as an option to the sauce au poivre as my wife does not like this. He strongly stayed no other sauce could be done. ten chef could not do that. I stated forcefully he was not the chef and to go and ask, He came back saying NO! 10 minutes later he appeared and said the chef now said he could! Strange! The duty manager who Is poke with was furious as he said even he could have made the sauce in 5 minutes. The arrogance of this waiter was insolence in extremis. The food in the restaurant generally speaking is at best average whereas the following night we had bar food and that was excellent. I will state breakfast is good, but I would hope that the new owners will establish an omlette station. We normally stay in Marriott hotels and these have good omlette stations. Please take note. No disabled bays close to the entrance is negative.

Bar was ok

This hotel is beyond huge. It’s really odd. The room was disgracefully basic and uncomfortable, the bar was hideously busy and the restaurant over priced