The pool and bed
The rooms and bathroom need upgraded very old style
Expensive breakfast. Good though...
Need to fix some stuff but was very nice!
Pool! Beach was very close!
Need to change the carpets from the room, the sauna need to be cleaned and heat room renew, better food around the pool..
the hotel is right on the beach the spacious room the dining rooms with the ocean view location in mid each is much quieter and private the coffee shop the price of the hotel was a decent value for what we got especially for miami the service was pretty good although staff maybe could have been a little happier and more pleasant towards vacationers beautiful lobby
the dining options too much air sent in lobby but everyone is doing that the shower head sucked, no light in shower area no jacuzzi which seems to be common among hotels here there was no place to hook up smart phone to play music (this should be standard for a place like this.
Great view of the ocean
The nice and relaxing environment
No working shower
No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!
Liked cleanliness and large rooms
It was just ok
I appreciated the staff upfront. The breakfast was great! The view was awesome.
Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.
My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.
Not bad for the price
The convenience to the beach. Staff friendlyness and helpfulness. The price was very reasonable, the hotel structure and arts are beautiful.
The hotel needs a renovation ASAP, the pool was extremely too small for the amount of people staying at the resort, they need to build more pools and perhaps a few hot tubs. The water front restaurant and bars needs renovation, cleanliness and more variety on drinks and food.
Horrible!!! I just cant express how horribel!!
Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!
The lobby of the hotel
Rude staff, charging for the Minni Bar every after paying for hotel. Old tv that didnt work.
With easy access to the South Beach scenes restaurants, bars, shops and galleries, the Resort maintains historic elegance and grace while offering great value and modern amenities. 424 spacious and bright guest rooms and suites feature floor-to-ceiling windows, with spectacular ocean and city views. A host of water sports including scuba diving and deep-sea fishing are offered from the private beach, or enjoy a rejuvenating treatment at the Aventi Salon & Spa.
Based on 5,872 reviews
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