Hotels near Kuala Namu Intl Airport

Pros: Friendly security on front door

Cons: Staff who refused to believe I had booked a room with executive floor access Unapologetic reception staff when proved they had made a mistake A grand total of one sunbed for the whole swimming pool area Room not properly serviced - used bar of soap on my glass! Minibar consisted of one can of beer and two bottles of water - complained and a can of coke was added Chargeable mouthwash in minibar area already open

Pros: Very comfortable place. The staff was really friendly and helpful. Unfortunately I needed a doctor later in the evening and the receptionist did everything she could to help us. A doctor came and later when we needed a car to go to the hospital it was arranged really smoothly. The breakfast is really good.

Cons: Nothing wrong with this hotel!

Pros: Good price

Cons: Should helping international customer have money changer.

Pros: I mostly like the room it's comfortable

Pros: Location of the Hotel was very good with easy access to the City. The breakfast was good combination of local and continental food. The staff was courteous.

Cons: When I checked in the Hotel room, I found there was no towels in bathroom. I called the housekeeping twice and was responded after 2-3 hours. The room key provided was only one whereas in all other city hotels, we are provided with another back-up key. The Television was with very bad reception.

Pros: The rooms were clean and spacious. This hotel was a comfortable stay following a gruelling trek in Aech.

Cons: The food at the restaurant wasn't the best. I ordered a pasta hoping it would bring some comforts of home. It didn't. The chocolate cake was dry. But also I shouldn't have expected them to do western food.

Pros: Price for per night is okay to consider.

Cons: The bathroom is old. Shower head is dirty. Flashing system for the toilet is faulty, taps are faulty.

Pros: Strategic location, clean, good amenities in the room.

Cons: The staff were not accommodating.

Pros: They have good breakfast

Cons: Booked for king sized bed... But what i got was 2 single beds... And they never inform or reconfirm with me earlier

Pros: Near to Mall and many restaurant

Cons: Parking area too small.

Pros: Good Location

Pros: Distance to train station, and very centrally located. Staff are generally friendly and helpful.

Cons: I opted for a non-smoking room, but I was given a smoking room, though they offered to give me smoke spray treatment. Airconditioning unit has dirty stains all over it - it seems to require cleaning. Both pillows provided are too high for my preference.

Pros: Location, staff

Cons: Didn't expect a room labeled as superior to be a small, windowless, musty room with damp peeling wallpaper. Felt it was well overpriced.

Pros: Location is good.Staffs are nice.

Pros: I like the staff smiles, from front door to conceige to desk. When I called them due to power point not working , they came to my room almost immediately. I was surprised.

Pros: Location is very good for a business trip, just next to the railway station, which connects with the airport. Recommended to stay, the service and staff are nice too

Pros: strategic location

Cons: room too narrow

Pros: clean

Cons: nothing

Cons: Wifi to slow

Pros: Staff all helpful. Free shuttle to airport train station. Breakfast was good but pitched towards Indonesians Some good food places near to hotel.

Cons: Bed pillow was a rock. No hand towels in bathroom. TV channels mostly snow over the picture. Dining area in penthouse really needs a serious refurbishment and made Non Smoking.

Pros: The location and staffs

Cons: The food

Pros: Breakfast

Cons: Only 2 pillows...should have extra pillow...no tissue in the room, just in the toilet

Pros: Good location. Nice floor-to-ceiling windows (if you ask for an executive room). Rooftop restaurant. Breakfast - good range of Indonesian food, but limited selection for non-locals.

Cons: Air con worked, but not powerful enough so the room never really got cold. Standard rooms are tired and have tiny windows - make sure you get an executive room.

Pros: Good value hotel. Room was cool and clean. Restaurant on the top floor had an impressive view and a really wide assortment for breakfast. Location is close to the touristy things. Just a proper formal hotel for a really good price.

Cons: The top floor restaurant was really hot already early in the morning. We had to move 3 times to find a spot that was do-able.

Cons: We booked for 4 nights via booking.com. On the 3rd day we were invited to travel to lake toba for a night. On return to hotel the next day we found our room door was ajar. Later we realised our room card was not functiining and had to be reset. No explanation or apology come forth from the hotel management and our complain was busy side by the frontdesk. On security point i shall never return to this hotel.

Pros: Every this was excellent. One of the best hotel in medan. The best thing is its location.

Cons: Only flaw that i have found in this hotel is the entrance.the slope to take baggage is very steap

Pros: Service and fiew

Cons: Nothing

Pros: Great location, spacious room, attentive front staff

Pros: The location.... Very convenient.. Near to eating places n not far away from malls

Cons: It's a bit old... Require refurbishment

Pros: interior design

Cons: aircond inside the room does not working with the indicated temperature

Pros: good location nice

Cons: hotspot. wifi weak car parking space small

Pros: Had no issue even when I checked in very late at 10pm, and was upgraded to deluxe room without any charges. The staffs are helpful.

Pros: The area

Cons: Slow Wifi

Pros: Good place to stay

Pros: The location was good

Cons: I don't know exactly, but surely I don't like the interior of my room that fully- furnished with black colour dominantly.

Pros: Location

Cons: Room design is too simple

Cons: The room still had unpleasant smell

Pros: Near with food stall

Pros: The location

Pros: No breakfast. Cheated by booking.com

Cons: Booking.com cheat on my breakfast. The last 2 trips (pls check) including breakfast with the same rate. But this time no breakfast. Loyalty doesnt pay............

Pros: The place for smokers

Cons: Food for sahur very limited. Eventhough 60 thousand rupiah per person, should be xtra continental bfast.

Pros: The room was spacious for the amount of money paid. It thought it would be smaller. The service exceeded my expectations.

Cons: WiFi kept on disconnecting by itself.

Pros: Mini Fridge in the room.

Cons: Couldn't get needle and thread from hotel to sew my torn pants.

Pros: Nothing

Cons: Old hotel Poor service

Cons: there was not a lot of toilettpaper, no handwashpaper

Cons: Need more maintenance

Pros: I like the place was very handy for my purpose of travel, Staff helpful and Breakfast was also Very good. They gave me the chance to check in early, which was very helpful I would stay again, Thanks

Pros: Front staff were very hospitable polite and helpful. Jessica and Andri were fabulous front staff. They take their job seriously and were very reliable in time of some help. Rooms were spacious and well maintained. No complaints about anything.

Pros: Reception excelent, staff very professional and helpful. Great job doing , also very good location, i love the old school style , remaind me hotel budapest movie

Pros: Location perfect, close to an open air restaurant/cafe strip (Merdeka walk), one of the few places to have a beer out in the open - great way to end the day.

Cons: Rooms bit dated and old. Gym and pool were under maintenance.

Pros: Close to center

Cons: A bit run down

Pros: Near to merdeka Walk and centerpoint mall you can walk around 15 minute, or use blue bird 15-20 thousand.

Cons: Old room, lift etc

Pros: Location is useful. Room on 7th floor was neat.

Cons: Feels very run down and is quite noisy. When you book make sure you request a non smoking room, my sisters room was not pleasant. It would have been nice to have an information folder to tell you about check out, room service, wifi, etc. We ordered room service and had no idea it was cash only. The food was very average. Also you will get a knock on the door 7-7.30 asking for laundry every morning, make sure you put up the “do not disturb sign” if you want to sleep in.

Pros: breakfast quite ok.....staffs was nice......

Cons: wifi so bad. so calculative on breakfast as I saw it says rm27 per room but its per person. 4 star but no facilities of 4 star.

Pros: Location is very near old town and many good places to eat. Also, even right in front of Merdeka Walk that opens 24 hrs a day

Cons: When you get a room facing the road, the noise from Merdeka Walk across the road -- especially when they have events that last into the night -- can be a problem for light sleepers

Pros: Dining hall

Cons: Bed and smelly toilet

Pros: Hello, i'm staying with my family included 3 kids. The room and toilet very clean. We arrived late evening, and we were so tired, so i called for room service, we ordered fried rice and chicken rice. All are delicious. In the morning, variety of breakfast in the cafe.

Pros: Friendly, helpful reception. Modern, clean decor. Room good for an economy short city stay. Easy walk to Merdaka Walk and the large Centre Point shopping centre.

Cons: Room bit small so double bed in the corner - have to climb over the bed. Very compact bathroom

Pros: Location! It was great! Breakfast was good but it was only basic indonesian food. The place was clean and it was easy to get transport from there!

Cons: Room did not have a window. We had a lot of problems with communicating with the staff however they were Nice.

Pros: Brekkie OK. Lift is a bit antiquated. AC in room (Samsung) needs attention stopped periodically why not get decent AC from Japan? Stayed in this hotel before Hotel Kesaran many rooms inside no windows

Cons: Flaming AC

Pros: 1. Breakfast was good taste! 2. Wifi was fast and stable, easy to connect and re-connected.

Cons: 1. Smelly, maybe the septic tank system not to good. 2. The mattress was not suitable for the bed, too high and can be dangerous for old man. 3. Walk area to room is too narrow.

Pros: Keep it up!!

Cons: Facilities for water heater and iron

Pros: People are nice!

Cons: Small room and small bathroom

Pros: Well located and clean.

Cons: The lady working at the front desk in the morning is quite depressed. It made me uncomfortable talking to her because l can notice she is unhappy person...

Pros: Bed was great, room super clean, staff wonderful and helpful

Cons: Really noisy to have a room on the street side with all of the traffic all day/night long

Pros: We liked the price and comfort and our massage. We had not done any research for Medan and still don't know exactly where we were but the neighbourhood had everything we needed including a place to get a sim card, a post office, restaurants and lots of life whizzing by.

Pros: good value for money

Cons: only local breakfast

Pros: I think this 5th time I'm check in this hotel all are superb start from security staff untill room. Well done!

Cons: N/A

Pros: Location was good as the mall and most tourist attractions are nearby (if you're ok with walking around, you can do that too). There's a hypermarket right next door which makes it convenient to grab something you need. Stalls open in front and next to the hotels so food is not difficult to find. However, if you're uncomfortable eating from roadside stalls, go to Merdeka Walk which is about 15min from the hotel, where there are plenty of choices of food. It also gets lively at night.

Cons: Bed and PILLOWS! The pillows were pretty disgusting that we had to buy ourselves 2 new pillows from the hypermart next door. It's a small room, so expect basic comfort for the money you pay. It's still OK for 1 or 2 nights.

Pros: Staff is friendly. Food selection is adequate.

Cons: Ask for a room that can smoke but the window can't be open. The pillow case has stain in it. The room electricity kept getting cut for a few times.

Pros: All staff a friendly and good job

Cons: Breakfast not so good

Pros: The staffs are so helpful and friendly. Servis was so efficient. Location of hotel very strategic. It is so easy to get GRAB.

Cons: First is poor wifi connection. I book the hotel from Booking.com and I was request for 2 unit of single bed but I got queen bed.my Room condition so bad compare to imagination

Pros: There's convenient store at the lobby.

Cons: Very dirty : Mattres, bed, pillow, floor...

Pros: Staff friendly

Cons: Breakfast so so..

Pros: Location.

Cons: Traffic

Pros: Breakfast is quite tasty

Cons: The bathroom and bed, pillow cleanliness

Pros: Overall it was a second great stay. The staff are extremely helpful and very courtious.They arranged the taxi for me to travel to the train station for the airport.

Pros: Serve w/ smile

Pros: Good location with surrounding food places nearby. The hotel also owned the next door barbershop.

Cons: Probably the staff are always too busy. It's a good things which mean business is good here. Our first room aircond failed after few hours checked in. The replacement room was better.

Cons: Design of rooms. Stuffy !

Pros: The hotel is quite near ti the train station

Cons: The room was not clean and didn't have a window. The breakfast was terrible. The wi-fi didn't work

Cons: The front desk waked us up at 6am just to ask if we had any car parking in front of the hotel. It sucks, even though we had said NO, they called again half an hour later. And we can hear them called our neighbouring rooms...Most terrible experience.

Pros: Friendly staff, lots of food options

Cons: Seems to be catered more for business trips (rather than for travellers) - the location was very commercial and the vibe wasn’t too exciting. Good for a short stay.

Pros: Our room didn’t have any window and the lights were very poor. Also, There was no atmosphere at all Too expensive for what you find

Pros: Very spacious room with heaps of storage (if you need it). Nice bed linens and our request for extra pillows and re-stock of toilet paper was no problem for the very attentive staff.

Cons: Shower took about 30 minutes for hot water to come through. Very hard bed, but you expect that anywhere in Asia.

Pros: Really good spacious rooms, modern bathroom. Minibar with beer. Great location and really well priced.

Cons: The breakfast room looked like a bomb had hit when we got there - lots of early eaters. Not a lot left by 8am

Pros: Very good

Cons: No pool

Pros: 2nd stay at this hotel in a week and happy to say the early start to breakfast was very helpful.

Cons: Staff at checkin unhelpful and not satisfactory. Was given a sub standard room to begin with - then ‘upgraded’ to the room I actually paid for when i complained - that room had no natural light at all!

Pros: Good breakfast with plenty or fruits, just the coffee a strange, very black brew.

Cons: AC button broken, room too cold

Pros: Clean room Rich breakfast

Cons: Window view facing the the wall of next door building No spa/welness/swiming pool even if it was offered via booking.com Poor English of the receptionists

Pros: breakfast is ok . but you can guess what will be served. need more variety . kinda same everyday.

Cons: During check out staffs at counter asked me about missing face towel . Housekeeping staff said towel was not there during housekeeping. kinda upset me as i also found out that face towel was not there after housekeeping done my room. I didnt complaint as I dont need the face towel. They were saying as if I took it. I told them , they need to put a checklist of items in the room so the customer can also verify what items were provided . They dont have the check list . Only using hearsay and words from housekeeping. If they want to charge customer on missing items , do it properly . Item reported missing on 18/6 and they waited until I check out on 22/6 . I joke with the staff , housekeeping could told them , one TV set is missing as if they put two units. He laughed though. After more than 10 minutes, supervisor from housekeeping came down and I explained again . She accepted it and off I go . except for that matter , everythings else is fine .

Pros: Is very good....location

Cons: All ok

Pros: Attitude of staff is good. Helpful. Manager is very understanding allow me to use the meeting room for the function free.thanks so op much.

Cons: The mini safe never work for all the rooms .

Pros: Good location.

Cons: Room Not clean, cup broken, kettle broken, pillow not comfortable, towel broken. At hotel cafe, staff sweep the sugar on the table to the ground... It is a good hotel but fail in management.

Pros: Like the location to everywhere,easy and fast Thanks staff only very kind and friendly. Thank

Cons: Strategic location,easily accessible near to slot of eating place.

Pros: Good Location

Cons: Facilities

Pros: Hotel location near city center and money worth to stay

Cons: I book 2 room and The water heater is not functioning at both room

Pros: Friendly staff....

Cons: poor facilities such like room aircon failure ...needs to request for changing the room.... poor breakfast where are not much menu serve....room smelly...

Pros: Room rate per nite

Cons: Extend stay charges. Half day consider full charge.

Pros: Choose the hotel due to its location The design and the external looks quite decent

Cons: The bed sheet has lots of stains, probably not been changed since the previous guest. No aircon on corridor For the price, I expect more on the cleanliness

Pros: Good Breakfast, friendly staff, they kept some of our luggage for a few days after check-out because we were leaving on a tour. A shuttle was waiting for us at the airport.

Cons: No window in the room, room had carpet on the floor.

Cons: the hotel is far away from the downtown. and the service is not good, even let others know customer's schedule...!!! this is too bad and it is privacy of customer!