5 stars
Kenzi Menara Palace & Resort
Photos of Kenzi Menara Palace & Resort
Overview
Located in Marrakech, Kenzi Menara Palace is a short drive from Jemaa el-Fnaa and provides disabled parking. It is also a short car trip from Bab Agnaou and Agdal Gardens.
This contemporary hotel provides free Wi-Fi, outdoor tennis courts and a free shuttle service. It offers a Turkish steam bath and 24-hour room service, as well as a badminton court. It also has superb options for meetings and events.
Kenzi Menara features 236 air conditioned rooms. All have a bathroom that provides bathrobes and slippers. There is also a mini bar, a flat-screen TV and a private balcony.
Marrakech-Menara Airport is under a 15-minute drive from Kenzi Menara Hotel. The Koutoubia Mosque, the Marrakech Museum and Ben Youssef Madrasa are an easy car trip away.
Latest deals for Kenzi Menara Palace & Resort
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Kenzi Menara Palace & Resort
- Outdoor pool
- Indoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
Services and conveniences
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24-hour front desk
- Safety deposit box
- Bottle of water
General
- Family rooms
- Garden view
- Hardwood or parquet floors
- Interconnected room(s) available
- Mountain view
- Pool view
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproofing
- Telephone
- Carpeted
- Tile/marble floor
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Towels/sheets (extra fee)
- Dustbins
- Conditioner
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Disabled access
- Lift
- Accessible by lift
- Adapted bath
- Upper floors accessible by lift
- Upper floors accessible by stairs
Pool and spa
- Heated pool
- Spa
- Indoor pool
- Outdoor pool
- Plunge pool
- Pool with a view
- Steam room
- Spa and wellness centre
- Massage
- Sauna
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
Bedroom
- Electric blankets
- Extra-long beds (> 2 metres)
- Feather pillow
- Fold-up bed
- Socket near the bed
- Alarm clock
- Sofa bed
- Cleaning products
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
- Playground
Things to do
- Gift shop
- Board games/puzzles
- Evening entertainment
- Beauty salon
- Table tennis
- Pool table
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Tumble dryer
Dining
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Coffee machine
Outdoor
- Garden
- Terrace/Patio
- Grill
- Balcony
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Fitness
- Aerobics
- Fitness centre
- Tennis
Health and safety
- Daily housekeeping
- Safe
Reviews of Kenzi Menara Palace & Resort
8.4
Very good
3322 verified ratings
Wonderful
1745
Very good
551
Good
400
Okay
217
Fair
172
Mediocre
88
Poor
149
Guests say
Overall, guests expressed significant dissatisfaction with the service quality and cleanliness, particularly concerning the restaurant and food offerings. Many described the service staff as demotivated and unhelpful, while several reviews highlighted issues with room maintenance and general cleanliness. However, there were positive notes regarding the hotel's atmosphere and the size of the rooms, with guests appreciating the beautiful grounds and spacious accommodations. Some staff members, particularly Kawtar, received commendation for their helpfulness and friendliness, contributing positively to certain guests' experiences.AI-generated from customer reviews
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Score by provider
8.4 out of 10
95 reviews
7.7 out of 10
3 reviews
Pros (+) Our anniversary room upgrade was fantastic. The grounds were very well kept and the not crowded (during late May). This hotel is outside all the action of the city but not too far. Best to make a deal with one cab driver for your entire stay.
Cons (-) The English at this location was very limited with most of the staff outside of the front desk. However, the lady at the activities desk is a real delight and very helpful with directions, advice and negotiating on our behalf with the transportation.
Pros (+) Rooms and grounds were lovely. Very clean and a beautiful pool.
Cons (-) Staff have no customer service skills. When we asked for things, they were never brought to us. Items are added to our bill that I never ordered and they made me argue for a half hour to prove it wasn't us. Service at meals is very slow and often non existent (we had to often get our own coffee despite asking multiple wait staff).
Pros (+) The hotel itself was beautifully decorated with large guest rooms and opulent decor that made it feel you were staying at an exclusive boutique hotel.
Cons (-) While the staff were all friendly, the level of customer service left a lot to be desired and did not match the appearance of the hotel. Thankfully, it was not that busy at the hotel as I do not believe the staff are well enough trained to handle a full house. The staff do not know how to anticipate guests' needs as you would expect at similar resorts, and simple requests like additional blankets ...
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Location
Av. Mohamed VI, Zone Agdal, Marrakech 40000
What's nearby
- Saadian Tombs3.2 km
- El Badi Palace3.3 km
- Bahia Palace3.7 km
- Dar Si Said Museum3.9 km
- Mosquée de la Koutoubia4 km
- Jamaa el Fna4.2 km
- Royal Golf of Marrakech4.5 km
- Al Maaden Golf Resorts4.6 km
- Almoravid Koubba4.8 km
- Marrakesh Museum4.8 km
- Ben Youssef Madrasa4.9 km
- Maison de la Photographie4.9 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
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Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
License number: 44000HT0906
When to book a room at Kenzi Menara Palace & Resort
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