|""Free upgrades, Great staff, great facilities!""||(in 113 reviews)|
|"Pool area and entertainment team excellent."||(in 83 reviews)|
|"Very good service and nice food!"||(in 55 reviews)|
|"Service terrible Reception horrível"||(in 16 reviews)|
|"No air conditioning"||(in 5 reviews)|
|"I have never seen such a bad service in a 5* hotel!"||(in 2 reviews)|
|staff are great||in 316 reviews|
|swimming pool||in 274 reviews|
|great hotel||in 185 reviews|
|great food||in 160 reviews|
|good service||in 115 reviews|
|shuttle bus||in 62 reviews|
|restaurant not very good||in 47 reviews|
|five star||in 39 reviews|
|relaxing atmosphere||in 27 reviews|
|rooms were very spacious||in 26 reviews|
|menara||in 11 reviews|
|toilet flush||in 10 reviews|
|atlas mountains||in 9 reviews|
|trees and palms||in 8 reviews|
|bad service||in 3 reviews|
Our anniversary room upgrade was fantastic. The grounds were very well kept and the not crowded (during late May). This hotel is outside all the action of the city but not too far. Best to make a deal with one cab driver for your entire stay.
The English at this location was very limited with most of the staff outside of the front desk. However, the lady at the activities desk is a real delight and very helpful with directions, advice and negotiating on our behalf with the transportation.
Lovely facilities, staff needs lessons on customer
Rooms and grounds were lovely. Very clean and a beautiful pool.
Staff have no customer service skills. When we asked for things, they were never brought to us. Items are added to our bill that I never ordered and they made me argue for a half hour to prove it wasn't us. Service at meals is very slow and often non existent (we had to often get our own coffee despite asking multiple wait staff).
Beautiful facility but...
The hotel itself was beautifully decorated with large guest rooms and opulent decor that made it feel you were staying at an exclusive boutique hotel.
While the staff were all friendly, the level of customer service left a lot to be desired and did not match the appearance of the hotel. Thankfully, it was not that busy at the hotel as I do not believe the staff are well enough trained to handle a full house. The staff do not know how to anticipate guests' needs as you would expect at similar resorts, and simple requests like additional blankets for the room do not get fulfilled without multiple follow ups.
Located in Marrakech, Kenzi Menara Palace is a short drive from Jemaa el-Fnaa and provides disabled parking. It is also a short car trip from Bab Agnaou and Agdal Gardens.
This contemporary hotel provides free Wi-Fi, outdoor tennis courts and a free shuttle service. It offers a Turkish steam bath and 24-hour room service, as well as a badminton court. It also has superb options for meetings and events.
Kenzi Menara features 236 air conditioned rooms. All have a bathroom that provides bathrobes and slippers. There is also a mini bar, a flat-screen TV and a private balcony.
Marrakech-Menara Airport is under a 15-minute drive from Kenzi Menara Hotel. Koutoubia Mosque, Marrakech Museum and Ben Youssef Madrasa are an easy car trip away.
based on 1,552 reviews
Policies vary by room type and provider.
Kenzi Menara Palace & Resort is located at Av. Mohamed VI, Zone Agdal in Mechouar-Kasbah - Sidi Youssef Ben Ali, 4.5 km from the centre of Marrakech. Agdal Gardens is the closest landmark to Kenzi Menara Palace & Resort.
Check-in time is 14:00 and check-out time is 12:00 at Kenzi Menara Palace & Resort.
Yes, Kenzi Menara Palace & Resort offers free Wi-Fi.
Yes, Kenzi Menara Palace & Resort offers free parking.
No, Kenzi Menara Palace & Resort does not offer free airport shuttle service.
Kenzi Menara Palace & Resort is 4.6 km from Marrakech Menara. Kenzi Menara Palace & Resort is 126.1 km from Ouarzazate.
Yes, Kenzi Menara Palace & Resort has a pool on-site.