Mondial Resort And Spa Marina DI Pietrasanta

Breakfast was nice to have outside. Scrambled eggs were good, although couple of mornings that was finished and it took a long time to get some more. While we were waiting for the addition the senior staff told us that the breakfast is closed it was minute past closing and we had waited 20 minutes for the eggs. The bikes were available in the hotel, however, not included to the room price. Also the cabana of Primavera at the beach were available but quite expensive 50 euro a day. Also needed reservation.

Breakfast was a disappointment. No fresh ready cut fruit except watermelon, otherwise canned fruit. No healthy choice alternatives. And the staff (senior) was very rude. We felt that they were thinking that we were there to disturb them. I was a bit scared to come to breakfast in the mornings, because I felt that I am doing something wrong. Tea was not hot enough, I was too scared to say to personnel. There must be something wrong with the restaurant management to make the restaurant personnel (senior, younger staff were still happy to serve) act so uptight and rude. It appeared that they were not happy in their jobs. Now I am referring to the senior staff. Rooms were really small. No iron and ironing board in the room, not even on request possible to have. Air conditioning was not possible to adjust. It was too hot in the room. Also we received a smoking room although we requested non-smoking and we got double bed although we requested too separate beds. There was no air conditioning in the bathroom.

The hotel is located in a quiet location but is only 2 mins from the beach and around 5-10 mins walk to the main area for restaurants, supermarket etc. We were given a room with a sea view, so were able to watch the sunset but you should definitely head to the pier for this. The bathroom is very nice. The pool area is also very nice but there is a lack of sunbeds (only around 8 or 10 in total) and despite having a big outside area, a lot of the space is taken up by tables/chairs which were never used!

The actual room is very small and ours had an inter-connecting door to the room next door - this made privacy pretty much impossible. On one evening, our neighbour came in at around 3.30am and it was like they were in the room with us - the light in their room actually came under the inter-connecting door and we could hear them in the shower and watching TV - privacy and sleep should be a minimum requirement. Also, the hotel isn't cheap, so it was disappointing that they still operate on a system where the electricity only works when the key card is inserted - this meant that the air con (which is an old system) was only on when you were in the room and we were unable to leave electrical items charging whilst we were out. The wi-fi is more or less non-existent in the rooms (works well around the pool etc), so be prepared to use mobile data in your room! The breakfast was disappointing, mainly due to the fact that the hotel seems to be aimed towards more discerning guests but they serve up non-descript breakfast juice, we had fresh fruit salad on one day and the rest of the time it was slimy tinned fruit, the bacon, sausage and eggs were available sporadically and we generally got the impression that the hotel and the staff were winding down at the end of the summer season. We arrived at around 3.30pm and we wanted some late-lunch. The hotel advertises that food is available around the pool up until around 6pm - when we asked at reception (at around 4pm) we were told that the kitchen was closed but they could make us a salad - in hindsight, this was a blessing as the next day we checked the menu and they charged around €18 for a club sandwich - so we would definitely recommend eating lunch in town. In general the hotel has some nice touches but they need to rectify basic issues - privacy in the rooms, the breakfast service, wi-fi and the lunch around the pool - weirdly, the evening restaurant (Blanco) is competitively priced compared to the lunch menu!