Room was not very clean, dhower was broken, outlets did not work, klennex container was empty. Tiny issues, but speak to the lack of care. Mentioned issues to staff their reply was "thNks for letting us know" not a 3&1/2 star hotel
The pool was lovely
Wall very thin, could hear the couple next door who were talking in a normal volume. Bathroom was small.
Great stay and very nice staff
I liked the room a lot. I also liked the shuttle they had to take you to downtown
The hotel location made it easy to get downtown quickly.
The room seemed very dated. There weren't any plugs that were easy to access either. Most unfortunate was the fact that I discovered dried blood on the comforter.
No coffee machine No microwave No frig No complimentary breakfast.
July 4 stay
Rooms were less than impressive for a large name hotel. Ice machine on floor did not work. There was no microwave or refrigerator in room. Thought I was getting room with both. TV did not work. Extension cord was running across the floor under the rolling chair. Rolling desk chair was ripped on the arms. Tub/toilet room is so small you barely have room to turn around. Light switch under bed lamp did not work. Toilet did not flush well and handle felt like it might break off. No free breakfast offered.
I liked the driver Henry, the entrance, location, amenities such as the free Starbucks coffee and fruit, and the Starbucks packets in the rooms. Our receptionist upon departure was very helpful and kind when we left (young black woman with longer dread type looking hair).
I didn't like that for two people, we were provided one towel in our room. The rooms are definitely outdated compared to the rest of the hotel. Also, I didn't like that we reserved a king bed room and were put into a two bed full type of room. Our receptionist upon arrival wasn't very kind. She was sort of short with us.
The hotel was clean and the service was fine. Free Starbuck's coffee in the morning.
The decor in the hallways was dark and dreary. They are planning to update rooms. I thought it just gave off a feeling of being faded. My stay was actually fine.
Clean, Close to everything for our convenience. Also the shuttle was very useful.
Very uncomfortable bed and pillows. Noisy all night long couldn't sleep.
Awesome, Pet Friendly Hotel
I stayed at the Sheraton this weekend for a wedding and my parents came down to stay with our four legged son, Charlie. The staff was so accommodating to my family and the concierge was wonderful, chatting with my parents and giving Charlie treats upon his request. I think the staff went over the top with accommodating both humans and pets. If we are in a bind with Charlie, in Madison ever again, I'll be staying at the Sheraton.
Great service, clean and very friendly staff. I didn't get a King size bed which was no big deal to me and the clerk gave me a complimentary breakfast which was phenomenal.
Very comfortable bed
Lights next to the bed did not work, one wash cloth had blood on it, poor directions to the room, when I found the room the door had been propped open bu the deadbolt which made me feel uneasy as it was unexpected. Conference facilities and staff were sub-par.
Experience a feeling of welcome unlike any other at the Sheraton Madison Hotel. Our 239 attractively furnished guest rooms give you everything you need for a great stay, from the Sheraton Signature Sleep Experience with crisp white bedding, to fully upgraded bathrooms, wired and wireless High Speed Internet Access and 32” HD flat-screen televisions. Feel free to surf the web on our computer workstations or bring your laptop for complimentary wireless High Speed Internet Access in the lobby. Make new friends or touch base with old ones over a coffee from our lobby coffee bar, or even print out boarding passes for your flight. Full of charm and ambience, our hotel is centrally located in Wisconsin’s state capital, close to all the major attractions such as the Alliant Energy Center, Lake Monona and Mendota, State Street, and the campus of University of Wisconsin. Work away your stress at our Sheraton Fitness, take a dip in our attractive heated indoor pool, or take a stroll down the Lake Monona bicycle path, which leads directly to the lakes or retail area in Madison. Welcome to one of the friendliest spots in the city. Welcome to the Sheraton Madison Hotel.
Based on 1,351 reviews
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