food was cold for all three days told staff nothing happen
3 stars
Best Western Plus InnTowner Madison
Photos of Best Western Plus InnTowner Madison
Overview
The Best Western Plus InnTowner Madison is comprised of 176 guest rooms with pillow top mattresses, 42-inch flat screen televisions, stone walk-in showers, refrigerators, and microwaves. Located in the heart of Madison, you are sure to feel right at home while you are here at the Best Western Plus InnTowner Madison. Our convenient location, close to downtown and the University of Wisconsin - Madison Campus, allows for quick and easy access to a wide variety of destinations in Madison. In addition, our residential neighborhood setting provides a sense of calmness while you are visiting. Our free hotel shuttle service gets you where you need to go with ease. Guests appreciate quick, effortless access to Madison area hospitals, college campuses and athletic events, as well as Madison's popular visitor destinations. Start your day off right by enjoying downtown Madison's most extensive free hot breakfast buffet. Other key hotel features include: free high-speed wireless internet, free parking (one vehicle allowed per room), heated indoor pool and whirlpool, fitness center, 24-hour business center, Keurig® coffee machines, grab-n-go food market, and restaurant-cocktail lounge. Whether you are traveling for business, visiting friends or celebrating a special family event, count on the Best Western Plus InnTowner Madison to provide the best overall value so you are sure to be completely satisfied. Management reserves the right to refuse to provide accommodation to persons less than 18 years of age unless accompanied by a parent. Identification is required at check-in.
Latest deals for Best Western Plus InnTowner Madison
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Best Western Plus InnTowner Madison
- Snorkelling
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
Things to do
- Bicycle hire
- Fishing
- Board games/puzzles
- Golf
- Canoeing
- Cycling
- Scuba diving
- Archery
- Diving
- Snorkelling
- Bingo
- Skiing
- Cooking classes
- Horse riding
- Windsurfing
- Hiking
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Towels/sheets (extra fee)
- Dustbins
- Conditioner
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key access
- Key card access
- Express check-out
- 24-hour front desk
- Conference rooms
- Safety deposit box
Dining
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Snack bar
- Breakfast in the room
- Vending machine (drinks)
- Vending machine (snacks)
- Dining table
General
- Family rooms
- Interconnected room(s) available
- Lockers
- Ski storage
- Storage available
- Fireplace
- Seating area
- Sofa
- Telephone
- Carpeted
- City view
Accessibility and suitability
- Entire unit located on ground floor
- No smoking
- Designated smoking area
- Disabled access
- Roll-in shower
- Lift
- Accessible by lift
- Upper floors accessible by lift
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Toilet
- Toilet paper
- Walk-in shower
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- Shared lounge/TV area
- TV
- Smartphone dock
Kitchen
- Kitchenette
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
Parking and transportation
- Free parking
- Private parking
- Shuttle service (free)
- Airport shuttle
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Family friendly
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Complimentary breakfast
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Pool and spa
- Hot tub
- Indoor pool
Workspace
- Fax/photocopying
- Desk
Fitness
- Aerobics
- Fitness centre
Outdoor
- Terrace/Patio
Health and safety
- Safe
Reviews of Best Western Plus InnTowner Madison
8.7
Very good
548 verified ratings
Wonderful
315
Very good
120
Good
48
Okay
27
Fair
19
Mediocre
9
Poor
11
Summary of reviews
Guests say
Overall, guests appreciated the clean rooms and convenient location of the hotel, particularly for events such as the Crossfit games. Many noted the comfort of the beds and the quality of the free breakfast. However, there were significant complaints regarding the service, with several guests citing rude staff and slow check-in processes. Additionally, the wifi was described as unreliable, and there were concerns about the condition of the bathrooms.AI-generated from customer reviews
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Score by provider
8.7 out of 10
299 reviews
8.7 out of 10
111 reviews
7.2 out of 10
5 reviews
8.6 out of 10
4 reviews
All reviews
Pros (+) Nice beds.
Cons (-) Bathroom looks super used/old and dated. Hot Tub was out of service.
Pros (+) The room, the highland club, were very nice. The staff (Tamika) was very helpful and accommodating. Funny too. Angie the bartender was also nice.
Cons (-) Though free, the breakfast buffet was not organized and food wasn't brought out quickly enough to keep up with the demand. Had to wait for a clean table and silverware.
Pros (+) Close to the university which was a plus since my son was getting a second look to decide if he'd like to go here in the fall. Liked that they had a shuttle, but we didn't use. Good breakfast. Nice friendly staff. Comfortable rooms.
Cons (-) Ran out of some food and especially coffee at the breakfast. We were there at 8:45/9:00. Nothing else since we only used the room to sleep and that was fine.
Location
2424 University Avenue, Madison, WI 53726-3811
What's nearby
- Camp Randall Stadium1.3 km
- University of Wisconsin-Madison1.3 km
- University of Wisconsin-Madison Geology Museum1.8 km
- Henry Vilas Zoo1.9 km
- Hilldale Shopping Center2 km
- Chazen Museum of Art2.4 km
- Kohl Center2.5 km
- Madison Museum of Contemporary Art3.1 km
- Orpheum Theater3.2 km
- Overture Center for the Arts3.2 km
- State of Wisconsin Historical Museum3.3 km
- Wisconsin Veterans Museum3.4 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Best Western Plus InnTowner Madison
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
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Value for money | 8.5 |
|---|---|
Distance to city centre | 2.2 km |
Nearest airport | Madison Truax Field |
Distance to airport | 10.2 km |