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Xishuangbanna Hotel Laos Luang Prabang

Ban Nasamphan, 13 Northrn Rd., Luang Prabang 06000, Laos
+856 7121 1888

Cheapest
rate per night

7.3

Good
based on 61 reviews
Xishuangbanna Hotel Laos Luang Prabang - Luang Prabang, Laos
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+856 7121 1888

Good to know

Distance to city centre 1.3 km
Location rating 5.0
Nearest airport Luang Prabang
Distance to airport 4.2 km

Rooms

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Reviews

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  • Mediocre
    Jan 2019
    2.5

    No one is speaking english, everything is written in chinese. People of staff enterred my room during my shower. No hot water during 2 days. Far from the center of luang pra bang. No visit or tour.

  • Good
    Dec 2017
    6.3

    The rooms and pool were delightful

    Despite being advertised by the hotel itself on its website and by Booking.com on their website, there is no restaurant and no bar. As the hotel is rather remote from the city, and given that my husband and I both succumbed to flu within hours of arrival, this meant we two, elderly (and at the time, sick) people could not eat after breakfast without either walking to a local place along unlit roads or getting transport into the city to find some sustenance. This is a terrible situation when you are unwell. We complained to Booking.com (no easy task as they don't have a straight-forward complaints procedure and are nigh-on impossible to contact; we used a 3rd party agency eventually. Booking.com's response was that we should have looked at other customers' reviews! In other words, their description of the property is not to be believed; we should ignore Booking when it states: "Guests can enjoy Thai and European dishes all day at the restaurant. Room service can be arranged upon request" because this is an untruth (and still on their website today). Despite our complaints, the hotel's website still claims: "The Panna restaurant is located.... .... Specialising in Chinese dishes where guests can engaged in gourmet dining enable one to experience a culinary delight. Also, European, Lao and Thai A la Carte menus are available for lunch and dinner". THEY ARE NOT!! Beyond an adequate but uninspiring breakfast, the hotel provides no food whatsoever, not even a snack in the room, not even a stocked mini-bar. I believe a bottle of water was provided for each of us daily. Booking.com writes whatever they want to fabricate a description of a property and then tell its loyal customers to trust others' reviews rather than their own copy. I am reminded that Booking are working for the hotel, not trying to provide a good service to me, a long and very loyal customer.

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About

Overview

When you stay at Xishuangbanna Hotel Laos Luang Prabang in Luang Prabang, you'll be near the airport, a 5-minute drive from Night Market and 5 minutes from Morning Market. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Hotels.com

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.3 Good

based on 61 reviews

5.0

Location

3.5

Room

Check in

14:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Complimentary breakfast
Free Wi-Fi
Disabled access
Internet
Outdoor pool
24-hour front desk
Free parking
Terrace/Patio
Concierge service
Gift shop
Laundry service
Room service
Restaurant
Bar/Lounge
Hairdryer
Air-conditioned
Babysitting/child care services (surcharge)
Pets not allowed
Designated smoking area
Storage available
Currency exchange on-site
Laundry facilities
Express check out
Cable or satellite TV
Safe
Airport shuttle

Photos

Xishuangbanna Hotel Laos Luang Prabang - Luang Prabang - Bedroom All photos (36)
Xishuangbanna Hotel Laos Luang Prabang - Luang Prabang - Balcony Balcony (1)
Xishuangbanna Hotel Laos Luang Prabang - Luang Prabang - Banquet hall Banquets (3)
Xishuangbanna Hotel Laos Luang Prabang - Luang Prabang - Bar Bar (1)
Xishuangbanna Hotel Laos Luang Prabang - Luang Prabang - Bathroom Bathroom (2)

Location

Most popular landmarks

  • Phu Si 1.9 km
  • Wat Mai 1.9 km
  • Royal Palace Museum 2 km
  • Royal Palace 2 km
  • Night Market 2.1 km
  • Golden City Temple 2.8 km

Getting Around

Luang Prabang 4.2 km
Muang Xai Oudomxay 91 km

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