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|Distance to city centre||1.3 km|
|Nearest airport||Luang Prabang|
|Distance to airport||4.2 km|
Time of year
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No one is speaking english, everything is written in chinese. People of staff enterred my room during my shower. No hot water during 2 days. Far from the center of luang pra bang. No visit or tour.
The rooms and pool were delightful
Despite being advertised by the hotel itself on its website and by Booking.com on their website, there is no restaurant and no bar. As the hotel is rather remote from the city, and given that my husband and I both succumbed to flu within hours of arrival, this meant we two, elderly (and at the time, sick) people could not eat after breakfast without either walking to a local place along unlit roads or getting transport into the city to find some sustenance. This is a terrible situation when you are unwell. We complained to Booking.com (no easy task as they don't have a straight-forward complaints procedure and are nigh-on impossible to contact; we used a 3rd party agency eventually. Booking.com's response was that we should have looked at other customers' reviews! In other words, their description of the property is not to be believed; we should ignore Booking when it states: "Guests can enjoy Thai and European dishes all day at the restaurant. Room service can be arranged upon request" because this is an untruth (and still on their website today). Despite our complaints, the hotel's website still claims: "The Panna restaurant is located.... .... Specialising in Chinese dishes where guests can engaged in gourmet dining enable one to experience a culinary delight. Also, European, Lao and Thai A la Carte menus are available for lunch and dinner". THEY ARE NOT!! Beyond an adequate but uninspiring breakfast, the hotel provides no food whatsoever, not even a snack in the room, not even a stocked mini-bar. I believe a bottle of water was provided for each of us daily. Booking.com writes whatever they want to fabricate a description of a property and then tell its loyal customers to trust others' reviews rather than their own copy. I am reminded that Booking are working for the hotel, not trying to provide a good service to me, a long and very loyal customer.
When you stay at Xishuangbanna Hotel Laos Luang Prabang in Luang Prabang, you'll be near the airport, a 5-minute drive from Night Market and 5 minutes from Morning Market. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
based on 61 reviews
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Most popular landmarks
- Phu Si 1.9 km
- Wat Mai 1.9 km
- Royal Palace Museum 2 km
- Royal Palace 2 km
- Night Market 2.1 km
- Golden City Temple 2.8 km
|Luang Prabang||4.2 km|
|Muang Xai Oudomxay||91 km|