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Extended Stay America Los Angeles - Lax Airport

Extended Stay America Los Angeles - Lax Airport

6.6
Good

Based on 520 reviews
 
6531 South Sepulveda Boulevard, Los Angeles, CA 90045, United States
  +1 310 568 9337
Extended Stay America Los Angeles - Lax Airport - Los Angeles, CA, United States
Check-in
Check-out
Compare vs KAYAK |
Extended Stay Hotels $173
KAYAK $175
Hotwire $190
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Rooms

Check-in
Check-out

Queen rooms

$175+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Queen bed
$175 per night
IMAGE
Queen bed
$190 per night
IMAGE
Queen bed
$194 per night
IMAGE
Queen bed
$206 per night
IMAGE
Queen bed
$214 per night
IMAGE
Queen bed
$238 per night
IMAGE
Queen bed
$238 per night
IMAGE
Unknown
$265 per night
IMAGE
Queen bed
$273 per night

Standard rooms

$200+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$200 per night
IMAGE
Queen bed
$209 per night
IMAGE
Queen bed
$236 per night
IMAGE
Queen bed
$236 per night
IMAGE
King bed
$358 per night
IMAGE
King bed
$358 per night

King rooms

$253+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$253 per night

Reviews

Pros

Cons

Traveller rating

50
66
32
28
19

Time of year

Traveller type

Show reviews that mention

+
necessary toiletries
culver city
room smelled
lax airport
parking fee
non-smoking room
elevator working
hold the shower head
coffee and muffins
freeway shopping
smoking smell
easy access to the freeway
instant oatmeal
free breakfast
good location
  • Okay
    Jul 2016
    5.7

    Horrible Customer Service, But Otherwise OK Hotel

    This hotel is in an excellent location if you're going to be traveling around Los Angeles. I was in town with my wife to meet our new nephew for the first time, and this place was conveniently located near LAX and next to the Howard Hughes shopping center (a really nice place). It's right near the 405 freeway, which is what everyone in LA uses to go back and fourth from the beach to the inland bits (the valley). Anyhow: I prefer to stay at extended stay hotels when I travel, because I follow a really strict bodybuilding diet, and being able to cook and store my own food is mandatory. The location was excellent, and the room was decent (clean, small kitchen, but usable).

    Well, here's where this hotel got a bad review in my book: customer service. My wife and I went to check into the hotel at night time (around midnight), and when we got into the front lobby, we were greeted by another guest who told us he had already called the hotel, and was told they were sending an employee down to the front desk to check him in -- 30 minutes prior. After we waited for a while, the other guest went and called the hotel back again (using the hotel's built-in phone system), and was told that an employee was on the way down again. After waiting an additional 30 minutes (my wife and I had been here about 45 minutes by this point), I got on the phone myself and called the hotel. I was immediately transferred to a calling service where the person told me that they've been trying to contact the employee on duty, but nobody has been answering their phone. They told me that there was nothing they could do except hunt around for the employee myself, and then put my on hold for 15 minutes and didn't answer my questions. So... After I got put on hold by the calling service, I then started wandering through the hotel with the other guests (who were still waiting to check in), banging on the doors of the communal areas. After banging on the door of the main laundry room (on the first floor), we were hesitantly greeted by the front lobby person on staff who must have been sleeping or something in the laundry room >.> So the entire time we were out there in the lobby waiting, calling the hotel, etc., this person was in the laundry room sleeping (I assume). So frustrating. We finally went to check in, were given our key cards (about time), and were then told that even though we pre-booked the standard King room, they only had a smoking version available. If you're not a smoker, and have ever slept in a smoky room, you know what I'm talking about: it's gross. So, I asked the lady to please just change our room or something, and she gave us a queen room (fine: I figured I'd argue about it later, but by this time I was exhausted, frustrated, and half-awake). So then my wife move ALL OUR STUFF into our new room, get into bed, and what happens??? The fire alarm starts beeping... Apparently the batteries had died on the fire alarm, so it was beeping every 3 seconds, making it impossible to sleep. So then I called the front desk, and was told to move into another room. So I go downstairs again (thankfully the lady had stayed at the desk this time), get a new room key, and go to the new room. And guess what I find in the new room? It was the room I had originally reserved!!!! It was a normal king room with no smoking. Sigh. I was so incredibly frustrated, that after moving all my stuff out of the first room, and into the second room (which we had reserved originally anyhow), that I just completely gave up. This was easily the worst hotel experience of my life.

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About

Overview

With a stay at Extended Stay America Los Angeles - LAX Airport in Los Angeles (Westchester), you'll be 11 minutes by car from Sony Pictures Studios. Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.

Hotels.com

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

6.6 Good

Based on 520 reviews

9.2

Location

7.3

WiFi

2.8

Breakfast

2.3

Amenities

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Complimentary breakfast
Free Wi-Fi
Pets allowed on request. Charges may apply.
Internet
No smoking
Air-Conditioned
24 Hour Front Desk
Increased accessibility
Lift
Laundry facilities
Laundry service
Kitchen/Kitchenette
Parking (surcharge)
Storage available

Location

Most popular landmarks

  • Venice Canal Historic District 6.6 km
  • Petersen Automotive Museum 9.7 km
  • Westwood Village Memorial Park Cemetery 9.7 km
  • Los Angeles County Museum of Art 9.9 km
  • La Brea Tar Pits 10 km
  • Natural History Museum of Los Angeles County 10.6 km

About the neighbourhood

Westchester is known for: airport, busy, students

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Los Angeles travel guide

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