Best Western London Queens Crystal Palace Hotel

Too be honest location

Cameras everywhere, Staff unfriendly Watching us all the time. Felt uncomfortable. The food was discussing shop brought food. Prices for what you got was far too much

Dinning area was clean and nice.

Room was way too small for 3 beds and had no ventilation.

The breakfast (I had the continental) was ok, but the croissants were slightly disappointing, the ham and cheese basic and the coffee not to my taste. The yoghourt was good but there was not enough fresh fruit.

I had to move rooms. Room 71 which I was given had no electric sockets to put a kettle in (there was black plastic over the socket area). The window was wide open and was such that a woman of 70 could not close on her own. Luckily I hadn't unpacked. A helpful member of staff arrived quickly once i rang reception and helped me upstairs with my case. Room 176 upstairs was better and had the basic facilities, but it wouldn't hurt to leave a biscuit or two as well as the tea and coffee.

Location

Steep stairs at entrance with no ramp or assistance for elderly and disabled with luggage or shopping, plus inconsiderate drivers blocking road while unloading instead of parking first. Room claustrophobic with only inches around beds and having to step sideways around beds and duck to avoid hitting head on tv box on wall. English breakfast left out too long, drying bacon, sausages and hash browns, scrambled eggs watery and tasteless, beans with skin on sauce. No wifi obtained in room / no signal. Only wifi in reception area. Parking charge of £10 per night in limited space car park with no option to park on road as resident permit parking only in surrounding roads for householders. Complaint to reception and restaurant fell on deaf ears as language difficulties in understanding our point.