Good to know
|Distance to city centre||11.9 km|
|Nearest airport||Cebu City Mactan Intl|
|Distance to airport||4.3 km|
|"Everyone was so friendly and accomodating."||(in 18 reviews)|
|"Food was a bit pricey"||(in 37 reviews)|
|"Food was very good."||(in 72 reviews)|
|"The SPA treatments were way overpriced."||(in 3 reviews)|
Time of year
Show reviews that mention
|beautiful grounds||in 7 reviews|
|breakfast buffet||in 62 reviews|
|check in process||in 5 reviews|
|child friendly||in 4 reviews|
|excellent service||in 27 reviews|
|food was very good||in 104 reviews|
|little bit||in 56 reviews|
|private beach||in 153 reviews|
|range of activities||in 25 reviews|
|shangri-la||in 33 reviews|
|sit and listen||in 4 reviews|
|staff were amazing||in 175 reviews|
|summer vacation||in 4 reviews|
|swimming pool||in 12 reviews|
|water slides||in 24 reviews|
|way overpriced||in 6 reviews|
location , food
the service. staff were exceptional
Our room had an ocean view that was lovely, and the food at all the restaurants was very good. We liked the view and the quiet atmosphere of the Ocean Club Lounge best. Breakfast and happy hour were fantastic, and the staff friendly and attentive. I took a snorkeling lesson from Alan, who was very patient with me and ensured I safely learned how to use the equipment. Alan was also the leader for the snorkeling activity that afternoon, and he made sure that I saw all the things of interest in the marine sanctuary. It was one of the highlights of my stay and a great memory I will have forever. I also enjoyed the view from the Ocean Wing pool and spent a lot of time relaxing there. The tourist desk staff arranged a day tour of Bohol for us that was excellent. We used the laundry service and were extremely satisfied with how our clothes were cleaned. We met several people from other countries and enjoyed talking with them.
More designated smoking areas would be nice, but I understand the reasons for not having many.
Nice privit beach.
This hotel has to wait too long for breakfast and check in and out of the hotel. The hotel room is too old, and the room is too bad for the price.
I appreciated the attentiveness of your staff, especially Nelues at the Ocean Wing pool and Ruel, the housemaid in the Ocean Lounge section. They exceeded my expectations. Loved Anton too. The lounge breakfast was excellent as well as the evening meal. Great food, great view. I also appreciated the adult only pool and evening lounge use. This exclusivity was a major reason why I upgraded to the Ocean Lounge. If not for the reservation process (see below) I would stay here again and again. Compliments to your staff!!!
There were several instances of kids running up and down the hallways. I realize you cannot patrol the hotel but I wanted to bring this to your attention. I was guaranteed an ocean view but I mostly saw a wall and buildings across the way. Not ideal and certainly not what I paid for. Finally and most importantly, I booked a Panorama Ocean View room in August 2019 with access to the Ocean Club Lounge per booking.com's confirmation. This room was more expensive than the Ocean Club room but guaranteed me a beautiful view and Lounge access. In October, Ocean Club access was no longer a part of my Panorama room booking, ie your hotel did not honor what I originally booked. The only alternative was to move to the Ocean club floor. However, I was charged MORE even though the room price was lower (Ocean Club room price was lower than the Panorama room price). Your hotel would not refund me the difference in price which is unethical. After many, many calls (total time exceeded 4 hours) to booking.com, they, not your hotel, agreed to refund me the difference. Because of this issue, I will never recommend this hotel to anyone.
When you stay at Shangri-La's Mactan Resort & Spa in Lapu-Lapu, you'll be in the business district, within a 15-minute drive of Cebu Yacht Club and J Centre Mall. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 20,133 reviews
Things to know
- Nice building
- Friendly atmosphere
- Friendly service
- Professional service
Policies vary by room type and provider.
FAQs when booking at Shangri-La's Mactan Resort & Spa
Where is Shangri-La's Mactan Resort & Spa located?
Shangri-La's Mactan Resort & Spa is located at Punta Engano Road PO Box 86 Lapu-Lapu City, 11.9 km from the centre of Cebu City. SM City Cebu is the closest landmark to Shangri-La's Mactan Resort & Spa.
When is check-in time and check-out time at Shangri-La's Mactan Resort & Spa?
Check-in time is 14:00 and check-out time is 12:00 at Shangri-La's Mactan Resort & Spa.
Does Shangri-La's Mactan Resort & Spa offer free Wi-Fi?
Yes, Shangri-La's Mactan Resort & Spa offers free Wi-Fi.
Does Shangri-La's Mactan Resort & Spa offer free parking?
Yes, Shangri-La's Mactan Resort & Spa offers free parking.
Does Shangri-La's Mactan Resort & Spa offer free airport shuttle service?
No, Shangri-La's Mactan Resort & Spa does not offer free airport shuttle service.
How far is Shangri-La's Mactan Resort & Spa from the airport?
Shangri-La's Mactan Resort & Spa is 4.3 km from Cebu City Mactan Intl. Shangri-La's Mactan Resort & Spa is 86.7 km from Panglao Bohol–Panglao Intl.
Can you bring pets to Shangri-La's Mactan Resort & Spa?
No, pets are not allowed at Shangri-La's Mactan Resort & Spa.
Does Shangri-La's Mactan Resort & Spa have a pool?
Yes, Shangri-La's Mactan Resort & Spa has a pool on-site.
Reviews about Shangri-La's Mactan Resort & Spa
Most popular landmarks
- SM City Cebu 11.2 km
- Banilad Towncenter 12.4 km
- Cebu Provincial Museum 12.4 km
- Parkmall 12.4 km
- Gaisano Country Mall 12.4 km
- Ayala Center 12.6 km
|Cebu City Mactan Intl||4.3 km|
|Panglao Bohol–Panglao Intl||86.7 km|