Affittacamere Casa Danè

Stuff Alex is helpful when my train from Roma to La Spezia was cancelled. He helped me to check tickets.

1. The address on booking is not the same as the address we checked in. Hotel stuff told us that there are three buildings spread over 500 meter on the same street and they took us to the one above the train station. After a noisy night we raised concern and asked refund for part of the room rate but was rejected. 2. The one we checked in was right above the train station and there is strong external noises when train breaks with window closed. There is also strong internal noises from refrigerator and the air con. 3. The hotel claim “breakfast included” on booking but the breakfast was only a piece of bread and a coffee in the coffee shop next door with the coupon given by the hotel. From the receipt by the coffee shop it was 2EURO per person. This is the simplest breakfast we have ever had from hotels we have booked from booking. I don’t think it should claim “breakfast included”. 4. The room facility is at most a 2 star hotel. Quite poor. Over all, the hotel should be rated much lower than the the current one. It made me less trusting the booking rating system which largely influence my choice. In think it is trying to use some of the booking system weakness to mislead customers. If possible, I would like to get half refund. It worth much less than 150 EURO per night. Future customers should ask which room they would get before booking. Or the hotel should list different address with different hotel on booking to avoid misleading customers.