Camino Real Aparthotel, Downtown

Very large apartment with kitchen, suitable for family or those with babies. Dinner was good.

Standard is far from a 5 star hotel. Very old apartment building far from international standard on many aspects, fixtures, facilities, services. Looks like designed in the 80s and many things worn out. Location is very far from the main area, had to walk and climb many stairs over 25 minutes to the witches market in altitude, it was exhausting to get to the Centre. Upon arrival, the staff could not find our booking and did not have our room prepared. I had to show the booking.com confirmation. For a queen size double bed, there was only one pillow. Nobody introduced the facilities to us probably. I only found out there were hot tea at the entrance from reading others reviews. Kitchen and apartment is large but mostly useless and unthoughtful design spaces. Before arrival we tried to contact hotel via booking to book a taxi pick up but didn’t reply. Got our bus tour guide to call up hotel and hotel said cannot organize taxi. As a 5 star hotel, it was unbelievable! Eventually our bus tour guide helped us to get a taxi to hotel instead. Breakfast had little choices and disappointing. Gym was only a room with few machines. We were woken up 4am twice in the morning by some alarm. We asked the front desk what was that about or did they set morning call wrongly for someone else to our room, the staff had no idea... All we wanted was just a good night sleep ... Overall very disappointing. Not worth the price at all. Felt got cheated on a 2star apartment paying for a 5 star hotel