Atix Hotel

The only part we were satisfied that was the receptionist-Maria gave us useful map for the hotel surroundings and explained clearly. That’s help a lot!

This was the worst hotel staying experience in our whole trip!!We cancelled another hotel booking and chose this hotel because we trusted its hotel stars rating and comments in google, booking.com or even tripadvisor!We wanted everything to be well arranged making our trip a perfect ending. However, this was the worst choice ever! The hotel hardware is very contemporary but it’s wasted by hotel staff! First of all, we confirmed the arrival pick up with one of the staff through booking.com. We landed early then the original time for half an hour. We understood driver might not check with the flight status, so we waited until the reservation time and waited 15 minutes more, which total 45mintues but no one was here for us. We decided to take own transfer to the hotel. When we arrived, we were questioned why we took own transfer at the first beginning and requested to pay for the pick up which we didn’t take it at all! Second, we needed to call toll free call to the airline for changing our flight, we have still been charged for the cost after double confirming that should be free of charge with the staff upon check out!! And the Spanish receipt just showed to us without any explanation for the charges until we asked. We were just asked for signature. Was this make sense for a non Spanish speaker even we double confirmed the call should be FOC with the colleague? Third, we arranged the departure transfer with the staff, originally made it 05:40am but we changed to 05:00am making it safe. We approached the receptionist to make sure it should re-arranged to 05:00am and he said no problem! What the last ending was the overnight staff told us that “oh, is it 5:40am?”and showing us the hand writing record with just only made the 4 to 0 without using the correction pen or crossing line with the wrong time! Of course, it’s no wonder the overnight staff got confused!!!!