Sandat Hotel Kuta

I liked the location & the price. Was quiet, but still central. Pool was very clean & always perfect temperature.

- shower was difficult to adjust temperature (took attendant at least 20 mins to adjust for me & refused to relocate me to another room) - owner/ manager very unapproachable & dismissive - boys who worked at hotel made me feel uncomfortable (being a female solo traveller), very unprofessional with some comments made about being “too beautiful & making him nervous when he saw me” - no room service unless requested (eg. Cleaning, emptying of bins, clean sheets, replacing wet towels etc.) - no complimentary water or water station - holes in blanket (minimum blankets supplied!) & bed sheets had stains on them!!! - “included breakfast” was very average eg. Toast, pancakes or eggs only. - room was dark & smelly upon arrival (air conditioning wasn’t even switched on before hand)

Swimming pool seemed nice, but didnt swim at all.

I stayed in third floor. First, light was too dark, also light in bathroom wasnt even working at all. Second, room smelled bad and seemed it wasnt cleaned well, especially bed. Lastly, staying in the room was really uncomfortable and scary, not like in the picture. Eventually, I asked about changing room to first floor, but I needed to pay more and upgrade because staff said room in first floor is more complete. And I knew that more complete means the room had hot water and the previous room didnt offer hot water. When I knew that I was gonna stay in third room, I asked the staff if there is no room in first floor and he said all full. But later on when we asked to night staff again because we felt uncomfortable in third floor, he said there is room on first floor but we just need to pay more. When I told staff that I want to upgrade, he offered us with cheaper price by upgrading right away with 40k rupiah per night. However, when my boyfriend took 100k rupiah out and asked if we can move at that night, he suddenly told him that we can move with 100k which is 50k per night. After we heard about changing the room, I inquired to the hotel or office thru booking.com about upgrading room and it said the message had sent. However, I couldn't get any reply.