Fair House Villas & Spa

In general the hotel was planned nice in a nice park.

In general the hotel was planned nice, but we did not know that it was planned to shut down the hotel in May 2019 for a general renovation. Therefore many things are broken. We start with a blocked toilet and an air condition which was just with ice wind and very loud working, open windows not possible because no mosquito screening was available. the 2. room had a better and more modern air conditon, so this was acceptable, but certain smal things did not work, and the shower water tap was not working. Since we could not use the shower, the door to the connected bungalow was opened. So we could use that bathroom in which by the way the air condition didn't worked also. Sun beds should have been replaced a long time ago and most of the pool towls need to be replaced asap. So overall, we had to move and to organize a lot so the price was much to high.

Accomodation was good.

Not enough staff. Bicycles in poor condition. Restaurant average. Charged for the last night of my stay when I had to leave a day early. It seems the company was content to let the place meander when it is to be closed soon for refit.

Large room, very nice swimming pool, but very or no beach when tide is up. Nice walk on Mae Nam long beach.

Awful reception, not at all welcoming. Nobody helped unload luggage from taxi, no one helped us lug them to the villa, through two very steep uphill pathways, at night time! Reception staff was not trying to find solutions but only saw problems to our few requests. Shuttle bus capacity only 10 pax. Not enough on main market night... no one saw it fit to have more than one shuttle run to satisfy all customers... disappointing... not much effort perceived... seemed uncaring and disillusioned...