Pros (+) Nice room and lovely bathroom
Cons (-) Service is too slow room service takes over an hour. Food looks great but taste is average, seems chefs are experts at dressing the food but doesn’t taste even close to as good as it looks
4 stars
Ubumwe Grande Hotel
Photos of Ubumwe Grande Hotel
Overview
Ubumwe Grande Hotel provides a charming setting when in Kigali. It has a gym, as well as an airport shuttle, an outdoor pool and free Wi-Fi.
Guests of this 4-star hotel can book sightseeing trips with help from the tour desk. Additional services include a ticket service, a car rental desk and a concierge.
Ubumwe Grande Hotel has 153 rooms that are filled with all the essentials to ensure a comfortable stay. Also available are a mini bar and a refrigerator.
Those staying at the hotel can relax at the in-house bar, conveniently situated for a drink. Packed lunches are available for sightseers.
For those guests who enjoy exploring local eateries, there is a large variety within walking distance. Kigali International Airport is under a 30-minute drive away.
Latest deals for Ubumwe Grande Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Ubumwe Grande Hotel
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24-hour front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Towels/sheets (extra fee)
- Dustbins
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Lowered sink
- Non-feather pillow
- Designated smoking area
- Private entrance
- Disabled access
- Roll-in shower
- Lift
- Shower chair
- Accessible by lift
- Allergy-free room
- Toilet with grab rails
- Upper floors accessible by lift
General
- Family rooms
- Hardwood or parquet floors
- Interconnected room(s) available
- Mountain view
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Tile/marble floor
- City view
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Dining
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Dining table
Kitchen
- Electric kettle
- Kitchenware
- Kitchen
- Kitchenette
- Microwave
- Kettle
- Refrigerator
- Dining area
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
- Baby safety gates
- Child-safety socket covers
- Children's high chair
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
- Tumble dryer
Pool
- Infinity pool
- Outdoor pool
- Pool towels
- Pool with a view
- Private pool
- Rooftop pool
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Outdoor
- Outdoor furniture
- Terrace/Patio
- Grill
- Balcony
Bedroom
- Socket near the bed
- Sofa bed
- Cleaning products
- Wardrobe or closet
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Shuttle service (additional charge)
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Evening entertainment
Health and safety
- Daily housekeeping
Fitness
- Fitness centre
Reviews of Ubumwe Grande Hotel
7.8
Good
454 verified ratings
Wonderful
277
Very good
78
Good
57
Okay
9
Fair
7
Mediocre
3
Poor
23
Summary of reviews
Guests say
Guests appreciated the hotel's location with great views and good accessibility. The room comfort and breakfast received positive remarks, with many enjoying the friendly staff. However, customer service experiences were generally negative, with complaints about slow service and issues with room conditions like unpleasant odors and cleanliness. The bathrooms were also mentioned as needing redesign. Overall, while some aspects were commendable, significant improvements are needed in service and maintenance.AI-generated from customer reviews
Sort by:Most recent
Filters
All filters
Filters
Review rating
Traveller type
Time of year
Filters
Review rating
Traveller type
Time of year
Score by provider
7.8 out of 10
3 reviews
7.1 out of 10
1 review
All reviews
Location
KN 67 Street, Kigali
What's nearby
- Kigali Genocide Memorial Centre1.8 km
- Old Parliament4.2 km
- Stade Amahoro5.8 km
- Akagera National Park67.2 km
Policies
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 13:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Ubumwe Grande Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Ubumwe Grande Hotel
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in KigaliMost recommended
See most recommended stays in KigaliGood to know
Value for money | 7.6 |
|---|---|
Distance to city centre | 3.3 km |
Nearest airport | Kigali Intl |
Distance to airport | 8.3 km |