Prices are in New Zealand Dollars.

Heaven Restaurant & Boutique Hotel

No. 7, Street KN 29 Kiyovu, Kigali, Rwanda
+250 737 886 307

Cheapest
rate per night

8.6

Excellent
based on 196 reviews
Heaven Restaurant & Boutique Hotel - Kigali, Rwanda
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Hotels.com $157
KAYAK $157
Expedia $213
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Expedia

Good to know

Value for money 7.8
Distance to city centre 2.8 km
Location rating 8.8

Rooms

Check-in
Check-out

King rooms

$232+

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Bed type
Provider
Nightly base price
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Unknown
$232 per night

Superior rooms

$273+

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Bed type
Provider
Nightly base price
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Unknown
$273 per night

Classic rooms

$157+

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Bed type
Provider
Nightly base price
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Queen bed
$157 per night
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Queen bed
$157 per night
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Queen bed
$213 per night
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Queen bed
$220 per night

Queen rooms

$226+

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Bed type
Provider
Nightly base price
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Unknown
$226 per night
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Unknown
$226 per night

Reviews

Traveller rating

80
33
11
0
0

Time of year

Traveller type

Show reviews that mention

+
breakfast buffet in 3 reviews
central location in 24 reviews
good restaurant in 46 reviews
great breakfast in 38 reviews
great food in 45 reviews
healthiest in 3 reviews
kigali in 4 reviews
lost by the airline in 2 reviews
luggage lost in 4 reviews
recommend this hotel in 31 reviews
retreat in 5 reviews
room was extremely in 52 reviews
separate entrances in 2 reviews
small with a bed in 10 reviews
staff is very friendly in 112 reviews
swimming pool in 10 reviews
  • Good
    Aug 2019
    7.5

    Everyone was very helpful and willing to work hard for me. People took a genuine interest in what I was up to. The location made it a good base for going most places. There was a large lobby with sofas and tables which was good for work.

    The food in the restaurant was westernised and so-so I much preferred the hearty Rwandan fare in the rest of Kigali. The room was a bit tight on space. A bit expensive for what it is.

  • Excellent
    Aug 2019
    10.0

    Great property and price. Excellent staff and services.

    N/A

  • Excellent
    Jul 2019
    8.8

    Breakfast was fantastic. Staff was very attentive. Clean.

    Arrived after midnight and went directly to Boutique Hotel, but they had moved us to another area "Chalet" (had to drag luggage up a hill at 1am). I had notified them multiple times that we would be late and ready to sleep. They came to our door around 9pm the next day and said they were moving us again, "to a bigger room" (which wasn't the case). We had to get up at 4am to travel the next day, so this was very inconvenient, but we did it anyway. I asked for an explanation and no one could give me one. They just said, we are moving you... no options... and didn't seem to care, like it could be the norm. It was just very inconvenient. I tried to discuss this at checkout and they simply said, "ok, thank you". Don't get me wrong, Heaven is very nice and the restaurant is good. I'm not one to look for credits or discounts, but it sure would have been nice for them to understand the inconvenience and provide an explanation. It's just not a good idea to move people around unless it's an upgrade.

  • Excellent
    Jul 2019
    9.5

    Nice room, though no to big. Good bathroom. Situated in a quiet neighbourhood with walking distance to shopping district. Excellent breakfast. The restaurant is very good.

    The terrace is small and there is only one chair, which is of questionable qualite.

  • Excellent
    Jul 2019
    8.3

    Good location, great facilities and common spaces. The staff was for the most part very kind and helpful. We came back to Kigali after staying there earlier in the week and they let us use the common areas and kept our luggages as our flight was at night. Internet works very well throughout the hotel. We appreciated the corners with good coffe and tea around the hotel and in our rooms, complemented by cookies at night. Breakfast was good, although better to go earlier as they run out of food and it takes some time to get it replaced.

    The room wasn’t very spacious and faced the parked cars that would be washed early in the morning but we had booked the cheapest room available. There was 1 member of staff that we would need to follow up on to get answers to our queries (e.g. extending an extra night and hiring a rental car) but the rest of the staff was more approachable and proactive. We run out of water one night and the problem was fixed in the morning only.

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About

Overview

A stay at Heaven Restaurant & Boutique Hotel places you in the heart of Kigali, a 1-minute drive from Union Trade Center and 9 minutes from Kigali Convention Centre. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Kigali? This hotel has facilities measuring 500 square feet (46 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.6 Excellent

based on 196 reviews

9.1

Cleanliness

8.5

Comfort

9.2

Staff

7.8

Value for money

Check in

14:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Complimentary breakfast
Fitness centre
Free Wi-Fi
Disabled access
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Spa
Hot tub
Outdoor pool
Restaurant
Bar/Lounge
Express check out
Tennis
Air-conditioned
24-hour front desk
Safe
Sauna
Airport Shuttle (Surcharge)
Free parking
Playground
Designated smoking area
Storage available
Terrace/Patio
Hiking
Massage
Library
Laundry facilities
No smoking
Coffee shop
Babysitting/child care services (surcharge)
Pets not allowed
Free long-term parking
Wedding services
Linens
Towels

Photos

Heaven Restaurant & Boutique Hotel - Kigali - Building All photos (64)
Heaven Restaurant & Boutique Hotel - Kigali - Balcony Balcony (2)
Heaven Restaurant & Boutique Hotel - Kigali - Bathroom Bathroom (7)
Heaven Restaurant & Boutique Hotel - Kigali - Bedroom Bedroom (19)
Heaven Restaurant & Boutique Hotel - Kigali - Building Building (3)

Location

Most popular landmarks

  • Kigali Genocide Memorial Centre 1.8 km
  • Old Parliament 3.7 km
  • Stade Amahoro 5.4 km
  • Akagera National Park 66.8 km

Getting Around

Kigali Intl 7.9 km
Goma 96.8 km

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