Heaven Restaurant & Boutique Hotel

Everyone was very helpful and willing to work hard for me. People took a genuine interest in what I was up to. The location made it a good base for going most places. There was a large lobby with sofas and tables which was good for work.

The food in the restaurant was westernised and so-so I much preferred the hearty Rwandan fare in the rest of Kigali. The room was a bit tight on space. A bit expensive for what it is.

Good location, great facilities and common spaces. The staff was for the most part very kind and helpful. We came back to Kigali after staying there earlier in the week and they let us use the common areas and kept our luggages as our flight was at night. Internet works very well throughout the hotel. We appreciated the corners with good coffe and tea around the hotel and in our rooms, complemented by cookies at night. Breakfast was good, although better to go earlier as they run out of food and it takes some time to get it replaced.

The room wasn’t very spacious and faced the parked cars that would be washed early in the morning but we had booked the cheapest room available. There was 1 member of staff that we would need to follow up on to get answers to our queries (e.g. extending an extra night and hiring a rental car) but the rest of the staff was more approachable and proactive. We run out of water one night and the problem was fixed in the morning only.