Good to know
|Value for money||7.8|
|Distance to city centre||2.8 km|
Time of year
Show reviews that mention
|breakfast buffet||in 3 reviews|
|central location||in 24 reviews|
|good restaurant||in 46 reviews|
|great breakfast||in 38 reviews|
|great food||in 45 reviews|
|healthiest||in 3 reviews|
|kigali||in 4 reviews|
|lost by the airline||in 2 reviews|
|luggage lost||in 4 reviews|
|recommend this hotel||in 31 reviews|
|retreat||in 5 reviews|
|room was extremely||in 52 reviews|
|separate entrances||in 2 reviews|
|small with a bed||in 10 reviews|
|staff is very friendly||in 112 reviews|
|swimming pool||in 10 reviews|
Everyone was very helpful and willing to work hard for me. People took a genuine interest in what I was up to. The location made it a good base for going most places. There was a large lobby with sofas and tables which was good for work.
The food in the restaurant was westernised and so-so I much preferred the hearty Rwandan fare in the rest of Kigali. The room was a bit tight on space. A bit expensive for what it is.
Great property and price. Excellent staff and services.
Breakfast was fantastic. Staff was very attentive. Clean.
Arrived after midnight and went directly to Boutique Hotel, but they had moved us to another area "Chalet" (had to drag luggage up a hill at 1am). I had notified them multiple times that we would be late and ready to sleep. They came to our door around 9pm the next day and said they were moving us again, "to a bigger room" (which wasn't the case). We had to get up at 4am to travel the next day, so this was very inconvenient, but we did it anyway. I asked for an explanation and no one could give me one. They just said, we are moving you... no options... and didn't seem to care, like it could be the norm. It was just very inconvenient. I tried to discuss this at checkout and they simply said, "ok, thank you". Don't get me wrong, Heaven is very nice and the restaurant is good. I'm not one to look for credits or discounts, but it sure would have been nice for them to understand the inconvenience and provide an explanation. It's just not a good idea to move people around unless it's an upgrade.
Nice room, though no to big. Good bathroom. Situated in a quiet neighbourhood with walking distance to shopping district. Excellent breakfast. The restaurant is very good.
The terrace is small and there is only one chair, which is of questionable qualite.
Good location, great facilities and common spaces. The staff was for the most part very kind and helpful. We came back to Kigali after staying there earlier in the week and they let us use the common areas and kept our luggages as our flight was at night. Internet works very well throughout the hotel. We appreciated the corners with good coffe and tea around the hotel and in our rooms, complemented by cookies at night. Breakfast was good, although better to go earlier as they run out of food and it takes some time to get it replaced.
The room wasn’t very spacious and faced the parked cars that would be washed early in the morning but we had booked the cheapest room available. There was 1 member of staff that we would need to follow up on to get answers to our queries (e.g. extending an extra night and hiring a rental car) but the rest of the staff was more approachable and proactive. We run out of water one night and the problem was fixed in the morning only.
A stay at Heaven Restaurant & Boutique Hotel places you in the heart of Kigali, a 1-minute drive from Union Trade Center and 9 minutes from Kigali Convention Centre. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Kigali? This hotel has facilities measuring 500 square feet (46 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 196 reviews
Value for money
Policies vary by room type and provider.
Reviews about Heaven Restaurant & Boutique Hotel
Most popular landmarks
- Kigali Genocide Memorial Centre 1.8 km
- Old Parliament 3.7 km
- Stade Amahoro 5.4 km
- Akagera National Park 66.8 km
|Kigali Intl||7.9 km|