Wyndham Grand Phuket Kalim Bay

The way it's built and maintained.

Staff is really not able to understand English at all.

This is a beautiful hotel and the room was lovely! We stayed in a villa so had a private pool which was definitely a bonus however the room was a little tired looking! The staff were all very accommodating and helpful.

It was unhelpful that there are two different receptions (one for rooms and another for villas) and you were unable to get back to your room without someone taking you/escorting you from reception. The main pool area was closed for the whole week meaning that we were unable to use the facilities as advertised. In terms of the room, similar to other reviews, the mattress was rock hard and the AC very noisy. The shower looked fantastic but the pressure was so poor that it was impossible to use and ended up as a dribble instead of a proper shower. In addition, it was annoying that we were unable to book spa treatments together due to only one member of staff being on duty, despite the hotel constantly promoting these treatments.

Huge room with small pool attached even though water is abit cold. Nice to have shuttle to go out to central shopping mall every hour.

While the staff are ok face-to-face (not super friendly nor helpful) The staff on the phone can be rude. They tried to get us to attend the preview for their membership... after we decline.. they are trying their best to hold back a "black face"

Pretty but out of the way and very complicated lay out.

The hotel overlooked the ocean and the different facilities all had a spectacular view. The staff was very accommodating and really helpful with helping you find your way. It was affordable and not overly priced for beach view. The rooms were enormous and had beautiful balconies overlooking the ocean and we saw elephants walking down the highway one morning. Very quiet resort area.

The hotel smelled really musty and all of our clothes smelled moldy within a day or two due to the humidity. There were mosquitos in our room even when we never opened the sliding door and some days, housekeeping didn’t come until late evening so you were stuck using old wet towels. My sister got lost several times trying to find the room due to the split level. Despite having a free shuttle, it was a few miles away from Patong and easily a 500-800 bhat ride just to go 2 miles so location was a big drawback. Luckily we had tours come to the hotel to transport us for the days we stayed in Phuket.