Clarks Amer

location - near airport

Dirty, unkept with bathroom taps fallout of of socket. Dirty broken handbasin

I chose to stay here because it was the venue of the event I was attending. So it was definitely convenient. The beds are soft and the room is comfortable size. But for a 5 star hotel, I was certainly disappointed. I regularly stay in hotels as part of my work travel and while I understand that every city has a different standard, I felt that Clarks Amer could do a lot better in many areas.

A car siren went off in the parking and woke me up in the night - they took forever to silence it. The breakfast was average - the same on both days I was there and not particularly tasty. The staff was slow except for one lady, cutlery was missing and the dining room was too crowded. I found the food I ordered through in-room dining to be disappointing too, even though it was a local dish - Laal Maas. The staff at the reception seemed new/nervous and didn't seem professional. 3 people were trying to check one person in.

Nothing

Everything......inefficiencies with check in - wrong room category allotment, had 3 room changes, Wi-Fi issues through the stay wherein it didn’t work for 2.5 days out of the 3 nights i spent there, stained linens, dirty carpets and corridors, stained shower curtain, very very thin shower pressure, unhygienic food plates in the 24/7 restaurant, food particles strewn on chairs and floor, just about everything.....paid quite a bit for 3 nights and experienced the worst hospitality ever. The management tried to work through it to an extent couldn’t deliver the result . Felt me feeling horrible...will never ever go back there or recommend to anyone else ever. Very very awful.