overall it was very good indeed.bathroom was very good, spacious rooms,staff were very polite and friendly.excellent location
Its location was convenient, near the train and close to various shops
The air conditioner did not work for three days, it was too noisy to sleep with window open
The location and homely atmosphere by the staff and management.
The hotel has a good location. It is within 5 minutes of a tram station which takes you to the main attraction points in Istanbul. The hotel has some nice rooms and a good view over the bay from the restaurant at the 7th floor.
When we arrived the receptionist got our passports and we didn't get them back until we left although we asked serveral times. Although the site mentioned that the parking in front of the hotel was free, the guy from the reception asked us to pay 10euros/day and wanted us to live the key to the car to the reception as well which I declined to do. First we were given a room in the hotel extention. It seemed very old and in a very bad shape. After the first day we complained and the staff promissed to solve the problem the next day cause at that moment they can not do anything. We return the next morning and theygave us another room in the main building which looked much better (it looked like a propper 3 star room).
Only Internet connection was ok as the view from terrace to Marmara Sea, everything else was !@#$%^&*()£!@#£!@#!@#.
I did not like everything else. Do not go there. Booking.com should delete it from the list of hotels it proposes.
Located in Istanbul (Istanbul City Center), Grand Madrid Hotel is within a 10-minute drive of Grand Bazaar and Suleymaniye Mosque. Featured amenities include a 24-hour front desk, multilingual staff, and an elevator (lift). A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Policies vary by room type and provider.
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