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Value for money
Distance to city centre
|Ho Chi Minh City|
Distance to airport
|"Spacious Helpful staff."||(in 16 reviews)|
|"Spacious room and lovely staff"||(in 14 reviews)|
|"Very nice room with an amazing view."||(in 4 reviews)|
|"some case with room service"||(in 3 reviews)|
|"A bit old furniture so a bit of renovation is rrquired"||(in 2 reviews)|
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Hotel was old and run down - poorly staffed and rooms were poorly maintained
Young Men Christian Association Hostel for Boys!!!
Overall, I have been staying in hotels on business and leisure trips for over 20 years, I have never ever felt so unwelcome as this stay in Sheraton made me feel. To top it all, the manner was unapologetic, rude and ruthless. Some examples below: 1. Staff failed to look me up for the SPG membership, in spite of me being the member. 2. Why did you book for 2 people, who is the second person, tell me the name of your girlfriend, a Vietnamese girl can't be your guest. They kept interrogation about the identity of my girlfriend even when I explained that I am not sure if my girlfriend may want to stay while checking in. They kept insisting that I share the personal information about the girlfriend, breach of PII law in western countries. My lady Vietnamese guests were extremely uncomfortable in coming anywhere near the hotel due to the notoriety in treating them badly by the hotel management staff. 3. Guest Relation Manager and Hotel Director took no action, courtesy upgrade or any other offer when the abuse, discomfort and experience related issues were brought to the attention of the staff in-spite of clearly indicating no intention to break local laws. Was made to feel like a criminal. Even when reminded that I was there customer and am having a bad experience, they asked me to feel free to report whatever I feel in the review and they will not amend or change any of the experience. When asked if I can cancel the booking, they said yes for the full fee, so practically I had no choice but to suffer the stay. 4. Internet is around $17 USD per day if it isn't part of the room rate. If you happened to overlook the internet part, hotel wants you to come down to the sitting area with limited seats to use free wifi. In the day and age of personal devise usage, really sorry to see the over the top internet charges. 5. Very limited western choices for breakfast, breakfast choices not worth the cost. They have a special sitting area for single guests, staff insists that single guests are confined to the designated single guests section. 6. They have a standard procedure for single guests, after 8 pm, they have an escort lady to drop you to the elevator so you can have no guest with you when you go to bed :)
Helpfulness of the concierge. Convenient location to interesting sights. Outstanding breakfast. Live music in the lobby. Quiet.
Dazzling with 5-star accommodations and award-winning facilities, Sheraton Saigon Hotel & Towers provides guests with an enviable location in the heart of Ho Chi Minh City, Vietnam. Nestled on the famous Dong Khoi Street, surrounded by the city's vibrant business and entertainment district, our luxury hotel is just a short walk from popular attractions such as the Opera House, Ben Thanh Market, War Remnants Museum and Reunification Palace; many top restaurants and corporate offices are also just moments away. Stay and relax in one of our 493 stylish rooms or suites during your getaway to Vietnam, each boasting details like a Sheraton Signature Sleep Experience Bed and stunning views of either Ho Chi Minh City or the Saigon River. Dine at one of our several dynamic restaurants, make use of our 24-hour gym, or cool off in Ho Chi Minh City in our scenic outdoor pool. Come discover it all at Sheraton Saigon Hotel & Towers.
based on 141 reviews
Value for money
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Most popular landmarks
- Dong Khoi 59 m
- Nha hat lon Thanh pho Ho Chi Minh 131 m
- Tháp Tài chính Bitexco 0.4 km
- Saigon Skydeck 0.4 km
- Bưu điện Trung tâm Sài Gòn 0.6 km
- Nha tho Duc Ba Sai Gon 0.7 km