Mercure Hotel Hannover City

Very pleasant, welcoming and helpful staff. Brilliant breakfast. Comfortable rooms. Central location for visiting attractions, both on foot and by the U-Bahn, as the hotel is very close to a station. It is also within walking distance of the the mainline station for those coming from the airport by S-Bahn. The hotel bar is known for its good selection of wines. The beds are very comfortable, and the bathrooms have all that one needs. The hotel is very clean and tidy, and the public areas have nice quirky design features. There is also a fabulous historic room, with paintings and fittings from the Marienburg Castle, gifted to a previous owner. This is used as a function room, and we were lucky to be shown it by one of the great reception staff.

Just small points: the pillows were hard, and we only found out at the end of our stay that we could have requested an alternative; for someone with dodgy legs, the shower tray became very slippery when wet.

Location is good, bed was comfortable, breakfast also good

We had booked with early check-in but didn’t get access to the room until 15:00. The room was very cold with no possibility to warm it up.

Location was good and so was the breakfast served.

Lack of consistency in service provided by Mercure: Quality of room and amenities. Had two separate bookings one right after another. First three nights (same room type) we had a room with no slippers, bathroom amenities, normal mirror etc. (Upper floor, next to the elevator). But the other booking that was for the last night (same room type) had everything that you would normally expect in the room. Would have loved to stay in a normal room also in the previous booking - now I do not know what is normal for their standards and what you might get for your next stay. Basic hospitality would help a lot (welcome, goodbye).