Hotel Riverton

Family room was nice like in the pictures. Beautiful extra crib for the baby, nice bathroom, comfy bed.

There was no information about the ongoing renovation of the main entrance which destroyed the whole hotel stay experience for us, because we needed to carry the suitcases and two baby strollers up the stairs to enter and exit the hotel from the side or from the fire exit every single time. The concierge helped us but his two hands were not enough.it's not something one looks forward to after long trip or day in the city with two babies. Another thing to complain about was cleaning of the room. We managed to get a stain on our double bed sheet but it wasn't changed after room service. Also the te and coffee was not refilled during the whole stay. Breakfast was OK and absolutely not great, it was in the hotels bar area because of the renovation of the restaurant I guess.

The hotel could be very good and the restaurant is excellent. However this is currently completely overshadowed by the noise from construction.

When booking, we were informed that there was some work being done to the reception area and that consequently the spa would be unavailable. We were on holiday but considered this wouldn’t be a problem for us. However, on checking in, we were informed that the noise from the building works would start at 8am. Not great when you’re on holiday. The building works affect the whole hotel and it is not possible to sleep given the vibrations through each room. On complaining, the staff are clearly instructed that they cannot do anything to help, which means that we left with a very sour taste in our mouths. If the note they had given us on booking had been more honest and informed us that the building works affected the whole hotel (we were on at least the sixth floor I think) then we would have at least had the opportunity to consider whether we would be awake at 8am anyway, or whether to go elsewhere. Given we had prepaid our room and the extent of the problem was not obvious until the following morning (at 8am), this was not helpful. Simply because of their approach to guest service, I would not recommend the hotel to anyone, even after the works are completed. But I would recommend the restaurant at the top - just stay elsewhere.