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|Distance to city centre||5.9 km|
|Distance to airport||29.5 km|
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1. We arrive on 2pm and still take me 2 hours to check in 2. Poor English almost no one speak English 3. wet bed also not clean 4. Loud music all night until 12 5. Poor food 6.poor service
The grounds were really nice and our room was fabulous! My son liked the water slides and the pools. The specialty restaurants were good, and the waiter we had at both the Mediterranean Restaurant and the Turkish Restaurant was very professional and personable.
The service wasn’t very good. The staff didn’t go out of their way to help, or even smile in most cases. The music was extremely loud at night, and we found it difficult to sleep. There were six specialty restaurants, but only one or two were open at a time. This may be due to the low season, but this was not mentioned to us on the website or during the check in process. We also found the hours of the water slides to be lacking. The slides unexpectedly closed at lunch for two hours and closed for the day at 4:00. This may again be due to the low season, but it was unexpected and seemed strange since so many families were there, and wanting to use the slides. We were told we were eligible to order room service with our VIP status, but told we could order soup, but a sandwich would cost extra. It was unclear to us why some things were excluded when we paid for the VIP extras. We ended up at the buffet most of the time, which seemed a little tired. The table cloths were dirty and old, and the napkin holders were dirty and broken. The food was very repetitive, and the buffet was not a place we looked forward to eating, but did not have much choice. Overall, the look of the property was great, but the staff and the food left us feeling dissatisfied.
The villa space, nature, trees, facilities and it was very relaxing
Most staff don't speak English which makes communication hard
The beach, the gardens and the water park
The quality of food was way below standard. We stayed first in a room at the back of the hotel, it was smelly and unclean, I was attacked by angry bees in the balcony, had to stayin the hospital for few hours. We were transferred to a better room after complaining
I also booked a hotel for a 12 year old child, but the hotel claimed an additional payment ( 500 euro) for a 12 year old child as an adult ( 12 years old and 1 day are already adult). Room arriving at the hotel at 19.00 was not ready yet and it was necessary to wait 3 hours while preparing the room. In hotel reception do not work competent people who can make the right decision without the help of the manager. Weak Internet, you must log in all the times.
Nestled on the beach, this Kemer property is 1.7 mi (2.7 km) from Beldibi Beach Park and 3.1 mi (4.9 km) from DinoPark. Kemer Merkez Bati Public Beach and Goynuk Canyon are also within 9 mi (15 km).
based on 1,926 reviews
Things to know
- Clean hotel facilities
- Pleasant hotel grounds
- Recreation staff is nice
Policies vary by room type and provider.
Reviews about Nirvana Lagoon Villas Suites & Spa
Most popular landmarks
- Göynük Kanyonu 4.3 km