|"perfect location and friendly staff."||(in 211 reviews)|
|"amazing rooms which were spacious."||(in 191 reviews)|
|"Staff were very friendly and helpful."||(in 164 reviews)|
|"Poor customer service, incompetent."||(in 25 reviews)|
|"the pool too small"||(in 20 reviews)|
|"night market outside hotel"||(in 54 reviews)|
Like ur friendly staffs. Helpfull to guest. My mom was sick in ouR previous trip, cause of havingn surgery. Ur staff really help out by give room that close to lift, also helpfull with wheelchair
Facilities are quite old, need renovation. The bed is too soft.
very convienent location. Night market just outside the hotel. shopping area is few minutes away. Penang Times Square which is the new apartment cum shopping complex is very new, only a few stores open. A bus stop just outside Hotel. Bus interchange is nearby. Air con bus available to take you to local attractions. Notice in room indicate Hotel going for reno next year.
breakfast no good, need to improve. Coffee too dilute.
Location of the hotel.
Value for money
Badly in need of refurbishment,especially the bathroom,this could be achieved at a very cheap cost Breakfast area too small and not enough staff to cope with a rush
The price for the room was ok. The service was good and the breakfast buffet offered a variety of choices for Malays, Indians, Chinese and Western customers.
Breakfast buffet - in general very nice, but the served coffee was very "American" and some additional Italian/French coffee, Malaysian coffee and other drinks such as soybean milk and hot chocolate for breakfast would be great.
Welcome drink at the lobby was excellent service for the customers..
Frequent checks on the toilet maintenance will be appreciated due to faulty or blocked toilet cistern..
Reception service was very efficient.
Restaurant service was not ok. This is common problem as young employee these days were not being train to give 'priority' to guests, take note of their request and be observant what and who need to be attended. No basic courtesy with smile and greeting. I guess hotelier need to constantly address to this issue to make the guest feel very welcome.
it closed to many food stalls
1. the staff check-in counter are not willing to give us the king size bed room which we have reserved and confirmed in 4 days before. finally, they gave us after we hv "told" them again and again 2. as we had to catch early flight, we hv told them to prepare the breakfast boxes to us instead the bf buffet, they promised but finally when we check-out at 6am, we could not get our breakfast boxes
Street Hawker food (that's what penang is famous for) was very easily available - it was just down the road.
Location is strategic
facilities and the services is very poor, i have been waited for 45 mins to check in, and they request to wait for 40 mins more for the king size bed which they claimed that the previous customer was still occupied the room even the check out time is over, i need to mentioned it was 3pm that time. Is this the service to what so-call the four star hotel should provided?
Sunway Hotel Georgetown is nestled amidst the vibrant island city and heritage charms of George Town, Penang. Whether you're travelling for leisure of business, the 4-star 250-room hotel offers an ideal place to start and end your day.
based on 1,462 reviews
Policies vary by room type and provider.
Sunway Hotel Georgetown Penang is located at No 33 Lorong Baru New Lane, 0.9 km from the centre of George Town. Khoo Kongsi Temple is the closest landmark to Sunway Hotel Georgetown Penang.
Check-in time is 15:00 and check-out time is 12:00 at Sunway Hotel Georgetown Penang.
Yes, Sunway Hotel Georgetown Penang offers free Wi-Fi.
Yes, Sunway Hotel Georgetown Penang offers free parking.
No, Sunway Hotel Georgetown Penang does not offer free airport shuttle service.
Sunway Hotel Georgetown Penang is 14.1 km from Penang Intl. Sunway Hotel Georgetown Penang is 86.7 km from Alor Setar.
No, pets are not allowed at Sunway Hotel Georgetown Penang.
Yes, Sunway Hotel Georgetown Penang has a pool on-site.