Hampton by Hilton Gaziantep

I liked the central location, the breakfast offering a lot of choice, the clean room offering a table and many sockets.

unfortunately the room price was debited on the card used for the reservation before I had spent my stay. I had no choice in the method of payment. Not all staff at the reception spoke good enough English to resolve these issues. in my supposedly non-smoking room the bathroom always smelled of smoke.

The hotel fragrance!!!! Absolutely loved it! Please keep it! I wish my house smelled the same way! :) The staff was extremely kind... The hotel is comfortable, beautiful and quite. Love it!!!

The staff should speak at least one other foreign language (if not English!)... That's the only thing lacking

The professionalism of the hotel staff were exceptional, there were issues with our original room with smoking smell and the staff tried tirelessly to help to find rooms that’s smoke free. Ahmed and Semet made sure our requirements were catered for and proactively checking if the following stays were smoke free. Location was right next to the Tram Stop which was excellent.

We had to change room 3 times because other guests were smoking in the non-smoking floors /rooms. There are no ways to identify the offenders nor there are any penalties to deter people smoking in the rooms, the smoke travels through the shared aircon vent and The issue was so bad that the towel was full of cigarette smell and my body was covered in ‘cigarette cologne ‘ after using it. However this is not an isolated incident in this hotel in Turkey, the smoking culture in Turkey is an epidemic and we experienced similar issues in almost all hotels we stayed in except one because there was a penalty applied if they smoke in the room. The hotel is starting to show its age a little. Some of the furniture is getting old and smelly.