Good to know
Distance to city centre
|Frankfurt am Main|
Distance to airport
|"staff was very helpful and accommodating."||(in 37 reviews)|
|"Excellent breakfast to start the day."||(in 19 reviews)|
|"Great location, comfortable and spacious room."||(in 23 reviews)|
|"The Hotel is in horrible place."||(in 33 reviews)|
|"Dirty bedsheets and uncomfortable bed."||(in 9 reviews)|
|"The room smelled cigarette and dirt."||(in 36 reviews)|
Time of year
Show reviews that mention
The staff was very nice and helpful when I arrived and let me use their kettle to make tea. Also, they gave me my money back.
STAY AWAY from this hotel! Worst experience ever! Firstly, the hotel is in a really dodgy area and seems to host hookers and their guests. Secondly, I had lots of bed bugs in my bed when I woke up. The night before I already saw one little strain on the sheets and inspected the mattress. Since I couldn't find anything I went to sleep and woke up to bed bugs crawling on my pillow. I showed the bugs to the staff, who didn't seem concerned. They gave me my money back, but didn't look like they were taking the issue seriously. Also they didn't seem to care about that I will have to put all of my stuff in plastic bags for months to make sure that I don't carry them home. They said "just wash it", but I can guarantee you that just washing doesn't kill the bugs. You need to either freeze or cook everything and put the suitcase in a plastic bag for 2 months to kill them. Since the staff didn't take the issue seriously, I don't think they will make sure that the bugs are gone from the room. So better stay away from this hotel!
The room itself was not bad, i`' ve spent four nights there.
the floor in the room was not cleaned, and the windows looks to the wall of the yard.
The Background is a Schocker.decompossed items stinks and was unbearable. I asked to leave and they insisted on charging the 2 nights eventhough I asked about leaving from the first day .I am never going there again
It's in the redlight district and gets noisy at night
Stinky (smoke) and moldy room in the red light district, dirty and unsafe. we had to change rooms because there was so water leakage. There was no heating so the room was freezing and in the morning, no hot water. When i complained, a staff member yelled at me saying he called someone and the he doesn't know what's happening. This really happened.
With a stay at City Hotel West, you'll be centrally located in Frankfurt, steps from Financial District and 12 minutes by foot from Frankfurt Trade Fair. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby.
based on 1,271 reviews
Policies vary by room type and provider.
FAQs when booking at City Hotel West
Where is City Hotel West located?
When is check-in time and check-out time at City Hotel West?
Does City Hotel West offer free Wi-Fi?
Does City Hotel West offer free parking?
Does City Hotel West offer free airport shuttle service?
How far is City Hotel West from the airport?
Can you bring pets to City Hotel West?
Does City Hotel West have a pool?
Most popular landmarks
- Oper Frankfurt 0.6 km
- Main Tower 0.6 km
- Museumsufer 0.9 km
- Goethe Haus 0.9 km
- Alte Oper 0.9 km
- Messeturm 1 km
|Frankfurt am Main||10.9 km|
|Mannheim City||71.5 km|
|Frankfurt am Main Hbf||294 m|
|Frankfurt am Main Taunusanlage||0.6 km|