Jolly's Hotel Wetherspoon

Great location, most staff very helpful and friendly.

Staff not welcoming on arrival on this visit, barely looked up when reception desk was approached [despite their being duty manager] she looked blankly at my sister when she spoke to her and continued her phonecall despite my sister very obviously waiting to be given her room number and key.Left waiting for some time while she finished phone call [approx 10 mins] without thinking to ask another staff member to take over and eventually smiled and acknowledged our presence. My sister had been travelling to b/f for several hours. This has not happened on previous visits.My sister suffers from severe asthma,however during her visit she noticed the light shade in the room had obviously not been dusted for some time.When a/c or heating activated the dust was dispersed around the room she only told me later as didn't want to get anyone in trouble .Despite being a client several times we have had to check each time there are no feathers[ due to asthma] in bedding as until THIS visited this request had not been acknowledged. Also duvet not very substantial Very sorry this happened ,as despite minor problems in the past [which the staff rectified promptly,but to be honest should have been dealt with prior to arrival of my sister], previous visits were enjoyable once senior staff were involved and day to day staff were friendly and helpful.Has there been a change in staff/management recently that could account for difference in customer experince.am disappointed as was I who suggested Jollys initially and certainly despite very minor irritations quickly dealt with was very happy with customer service.