Hotel Kamla Palace

Did not like anything particularly about the hotel... The rooms were dinghy and uncomfortable, with no adequate heating support even in December... There was a pungent smokey smell throughout the room (possibly the remnants of a previous guest, which was not cleaned up)... The bedsheets were not clean and the toilet was dirty, showing a proper lack of room service and maintenance..... I did NOT like this hotel.

There were a number of points (other than the ones mentioned above), which scars my experience at the hotel. Firstly, the bar was within the hotel and we heard noises (presumably drunken brawls) throughout the night... To be frank, the dealing seemed a bit shady. There seemed to be a lack of security, with anyone walking up right to the rooms... To top it up, the staff was most uncooperative and rude, refusing to listen to any of our complaints/ requests. For instance, we had made an erroneous booking for January, which we wanted to cancel. Although we paid the full amount for our stay in December, they refused to cancel the January booking even a month advance and have technically "usurped" the payment of our January stay (which we proposed to cancel multiple times)!!!

The location was good. I also liked the food served. It was tasty.

The rooms were very small and congested. For three of us including a baby - the rooms were so small that we hardly had place to move around freely. The ACs were in a pathetic condition. With outside temperature touching 44 degrees -non functional ACs are a big big turn off.