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|"Great staff and great breakfast."||(in 82 reviews)|
|"Great location and delicious breakfast!"||(in 104 reviews)|
|"Great service and very friendly staff."||(in 75 reviews)|
|"Mould in shower caulking."||(in 6 reviews)|
|"was charged for parking 1 night 20 euro"||(in 13 reviews)|
|"In this room there was no view on the Cologne Cathedral unfortunatly."||(in 4 reviews)|
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clean, renovated rooms breakfast choice good for price of hotel central location close to a number of nice restaurants (see also below on location)
-be careful with rooms facing the Koln Dom as, while they may have tripple glazing, they are facing a busy part of the City where on Saturday and even Sunday night noise from music and singing drunks was to be heard on the 8th floor until 3/4 a.m. -Staff twice interrupted a call by obnoxious knocking on my door when the DND sign was on my door. The second time to ask to remove the DND sign....
The hotel ambience was nice, and with a great bar for some drinks.
When we arrived they were overbooked and didn’t have the correct room for us. We spent one night in a room that was on 1st floor, and was very noisy (we could hear the neighbors rooms and the exteriors all night) which was uncomfortable and no resting time for sure. At least the last night when we passed to the booked room, was way much better (was possible to enjoy/relax a little more in the room)
Perfect location, breakfast is really good, although it is in the center of the town rooms are very quiet...
Nice hotel, confortable rooms and exceptional breakfas - but the customer service at the reception - it spoiled everything.
The customer service is arrogant, unprofessional and horrendous. A simple request concerning the invoice/receipt that is completely normal and standard at Hilton, NH Hotels, Holiday Inn, Mercure, etc. etc. throughout Germany is "impossible" at Steigenberger. The only reason given to the customer is "Steigenberger policy". What a joke! No interest to fix it, no manners, no idea on how to handle customers. The rude, arrogant, impolite customer service at check-out spoiled everything. And the simple problem was never solved - because Steigenberger does not care. I would definitely never stay at any Steigenberger hotel ever again.
The Steigenberger Hotel Köln is a luxurious property that is located near Neumarkt. There are several dining options available on site including a buffet breakfast each morning. The hotel offers rooms service 24/7, and there are coffee and tea provided in the common area. The front desk staff is available at all times, and the staff members can assist guests in Catalan, English, French, German, Italian, and Spanish.
The hotel has 305 spacious guest rooms which are arranged over 10 floors. The property is entirely smoke-free, and pets are allowed with certain restrictions. The rooms are all air-conditioned to keep everyone comfortable, and there are a minibar and coffee maker provided. The beds are plush and comfortable with hypoallergenic bedding. Blackout curtains are on the windows to assist with a good night's sleep. The private bathrooms have shower/tub combinations and are stocked with complimentary toiletries. The hotel provides free bottles of water, complimentary WiFi, and daily housekeeping service. Rollaway beds can be provided for a small nightly surcharge.
Within walking distance of the property, guests will find Neumarkt, Cologne Cathedral, City Hall, Alter Markt, the Chocolate Museum, and the Cologne Trade Fair Grounds. Less than five miles from the hotel, visitors will find LANXESS Arena, the Cologne Cable Car, the Cologne Zoo, and the RheinEnergieStadion. The nearest airport is roughly 14 minutes away via car, and the Duesseldorf International Airport can be reached in less than one hour's drive. There are two metro stations within minutes of the hotel.
based on 3,023 reviews
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Most popular landmarks
- Belgisches Viertel 0.4 km
- Käthe Kollwitz Museum 0.6 km
- St. Gereon 1 km
- Glockengasse 4711 1.1 km
- Kolumba 1.2 km
- Museum für Angewandte Kunst 1.3 km