Comfort Suites

Room was nice and cozy

Was under construction, there was no pool, hot tub, instant oatmeal packets for breakfast, inadequate parking.

It’s currently under renovation and there was a lot of dust. Beds were comfortable however sink was leaking in the bathroom.

The only pleasant thing was the lady at the checkout desk this morning at 6 am. The people who checked me in were awful.

Everything...This is my second year booking a room with Mainstays suites in Tennessee. Two years in a row, my husband and I have had to bring our high school seniors on college trips and football camps in theNashville and surrounding areas of Tennessee. Two years in a row we have gone through a third party and booked a room at Mainstays. Two years in a row we have been lied to and tricked.  We see one thing on the website, but when we get to the hotel to check-in, we're told something completely different. Last year, we tried to book a suite...a queen, and there was a discrepancy between what the pictures and the website said from the room we were given.  At that location, the manager (at the Brentwood, TN location) attempted to solve the problem and gave us his card to contact him if we needed to. This year, we booked what we thought was a king suite. The women who were in charge were not useful at all. They basically looked at me as if it was my fault that the third party website had pictures that were misleading and false. The rooms all showed a separate suite style set up in which the bedroom and the living area were separated by a wall and a door.  When I walked into my room, I found it to be nothing like the online description. The women behind the desk today, did not try very hard to offer any solutions to the problem. The room has no privacy for my husband and I; there's no way to be separate from our children sleeping on the sofabed unlike the pictures. We have no way of knowing what the rooms look like except for the pictures. Yet, the desk workers seemed to have no problem blowing me off despite the fact that they saw how upset I was about the website lying to me. They seemed to be alright with the fraud that was perpetrated. Then they told me that if I did cancel, it would take 3 days to get my refund. They even claimed that only managers could issue a discount to help with the problem. One walked away and did nothing.