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Location and facility was amazing
Service was too bad. 1) we had a late lunch after check in. Staff didn’t know how to open wine (he was trying to use wine opener to open a bottle of Australian wine! ) , and nobody took care us after food is served. Whatever we need we need to go and find staff. 2) Hotel booked a taxi to town for us which was almost double price than way nicer car by didi. Of course we agreed the price so we still took it but I wish I could be told that there were other options. 3) Seems nobody understand the concept of ‘turn down service’ 4) I left my iPhone in the room when check out and it was gone. When I realized that I didn’t bring my iPhone with me immediately called them for help me the confirm. The staff at reception rejected to check at the beginning as there was nobody to check since it was mid night -although he just need to walk 3min from his reception to the room I checked out. I had to convince him to go now. Will never stay any Banyan Tree in China and this was a really horrible experience!
Great view on the balcony bath 24 hr heated bath Tranquility Good facilities
1, One side of the bed was sunken in Room 1509, felt extremely uncomfortable to my back,kept waking up whole night; 2,Stayed on Wednesday night and haven’t got the authorisation refunded until now Saturday;
Banyan Tree Chongqing Beibei hotel makes its address at the foot of Jinyun Mountain Natural Reserve and is the Banyan Tree Group's first hot spring resort. Warmly nestled within a glowing expanse of green hillocks, meandering brooks and scenic mountain vi ews, the resort offers you the opportunity for restorative living in a contemporary setting.
based on 734 reviews
Things to know
- Friendly service
- Professional service
- Great reception
- Friendly atmosphere
Policies vary by room type and provider.
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Most popular landmarks
- Pianyan Ancient Town 30.9 km
- Ciqikou 31.5 km
- Geyue Mountain Forest Park 31.8 km
- Great Hall of the People 36.3 km
- Datianwan Stadium 36.6 km
- Stillwell Museum 36.9 km