Caen Car Hire

Cons: Hours of operation of agency

Cons: I had miscalculated the dates, so, wanted to delay by a week. I could not cancel on line. I tried by email, but the given email kept being rejected. Eventually I called my phone and canceled. Not very convenient. I had canceled hotels before thru kyak and that was much easier.

Cons: The car was 20 minutes late getting there and we were waiting. Also, we really wanted to take an earlier train from Paris but the rental office closes for several hours in the middle of the day. This has been the case for years. People are coming on a train from Paris that arrives around noon and you find the rental office dark and locked. There is nothing that warns you when you rent the car. We were victims of this before so knew to watch for it with Avis but it is really annoying. For the return, the instructions to return the key were to go to lost and found on platform 1. There is no platform 1. After a 10 minute search, during which the Caen train station information desk was unmanned, we asked an attendant at the hot dog stand where lost and found is and were directed to platform A. The lot to return the car is a substantial walk to the train station, which is not told either on the contract or verbally. So we walked all that distance with a lot of luggage when we could have dropped all that off ahead of the return and sent one person to this lot, not 4. The location of the return lot is VERY obscure. We had a GPS and even so found the entrance to the lot to be extremely hard to find. A map and some verbal directions instead of just an address would have been helpful. We found it but almost didn't, even though we have been there before and I recall a LOT of driving around the first time.

Cons: Customer service. First, I was not completely sure of the terms based on conversation at checkout. Two: after finding car on street, we noticed Big ding on front right corner and several scratches on side panel. Agent was not aware. Three: returning car to lot and turning in keys to information person at train station did not seem like a good business.

Cons: I made the reservation on Kayak, they gave me the wrong address so I had to go to the airport. There, a very impolite lady from Budget, with zero customer service skills, refused to rent me a car, arguing she had no cars and there was no reservation. That is why I am surprised Kayak has the guts to send me a review form for a rental that never happened.

Cons: I went to pick the car reserved on the day and time ageed but the girl at the airport place just say "im sorry we dont have no cars for rent" i ask about the point to reserve but she just keep saying sorry no cars. Two weeks ago happen the same and i thought that was for the season but seem like the usually do that. Dont trust them!!!

Cons: It sounded like the AC was going to blow up! We requested a car and liked it because of the look advertised on the website but when we got to the shop to pick up it was a completely different car and a lot smaller than we planned for.