Cons: The office had just moved and there was no signage and telephone communication was poor. It took me an hour and a half to return the car in Oslo.
Cons: I used the gps twice to get to an Avis center once to check a low tire light and the second to turn the car in. Both times the gps took me to an incorrect location even though I used the Avis fast key.
Shocked at the one-way fee!!!
Pros: AVIS in Bergen was extremely helpful. Due to the bicycle race we could not return the car as planned. The local AVIS people were very accommodating in agreeing to pick up the car and allowing us to catch our flight back to Stockholm. They could not have been more helpful. The poor rating is solely due to the excessive one-way fees and the failure to explain these to us.
Cons: Nobody unexplained costs for a one-way rental and fact that they could change this fee at their discretion. The Bergen AVIS office increased the one-way fee by 3x (from 4000 SEK to 12000 SEK) without any notice that they were doing that. We did not discover this until we returned from our trip and I checked our credit card statement. The total cost of the 3-day rental was over $2300.00. We feel cheated and taken advantage of and will likely not rent from AVIS again! When I called AVIS customer service I was told there was nothing that could be done....in essence it was our fault for not asking in advance. extremely disappointed.
Great car
Pros: Excellent car for driving the Fjords
Cons: Confusing drop off -- directions or signage would have been helpful
Charged extra for "mandatory" insurance with no explanation
Pros: The car itself was fine.
Cons: When I arrived in Bergen, Norway, to get the car, I was charged an additional $167 for "mandatory" insurance, despite the fact that I had selected insurance when I made the original rental agreement. I agreed only because I could not rent the car without agreeing, and my itinerary depended on having a car from that day.
Immediately after returning to the US, I researched the "mandatory" insurance, but even Avis was unable to tell me. I am currently in a dispute with Avis through my credit card company.
I also received an additional charge of $25.43 with no explanation. When I requested on, Avis sent documents in Norwegian rather than sending docs in a language I can understand.
Pros: e-reminder
Cons: Our flight was very early and we needed to drop the car at 5 am in the Oslo airport. However there was no one in the airport rental car return site that early, and even worse, we couldn't find any key drop box at the site, not to mention any instructional sign for early returns. It turned out that the key drop box was "inside" the nearby terminal whose location was not available anywhere in the site. We needed to run across the airport not to miss our flight, and it was not a good experience at all. It's a big bummer that they did not have a key return box at the car return site.
Cons: I used the gps twice to get to an Avis center once to check a low tire light and the second to turn the car in. Both times the gps took me to an incorrect location even though I used the Avis fast key.
Great car
Pros: Excellent car for driving the Fjords
Cons: Confusing drop off -- directions or signage would have been helpful
Pros: e-reminder
Cons: The office had just moved and there was no signage and telephone communication was poor. It took me an hour and a half to return the car in Oslo.
Cons: Our flight was very early and we needed to drop the car at 5 am in the Oslo airport. However there was no one in the airport rental car return site that early, and even worse, we couldn't find any key drop box at the site, not to mention any instructional sign for early returns. It turned out that the key drop box was "inside" the nearby terminal whose location was not available anywhere in the site. We needed to run across the airport not to miss our flight, and it was not a good experience at all. It's a big bummer that they did not have a key return box at the car return site.
Shocked at the one-way fee!!!
Pros: AVIS in Bergen was extremely helpful. Due to the bicycle race we could not return the car as planned. The local AVIS people were very accommodating in agreeing to pick up the car and allowing us to catch our flight back to Stockholm. They could not have been more helpful. The poor rating is solely due to the excessive one-way fees and the failure to explain these to us.
Cons: Nobody unexplained costs for a one-way rental and fact that they could change this fee at their discretion. The Bergen AVIS office increased the one-way fee by 3x (from 4000 SEK to 12000 SEK) without any notice that they were doing that. We did not discover this until we returned from our trip and I checked our credit card statement. The total cost of the 3-day rental was over $2300.00. We feel cheated and taken advantage of and will likely not rent from AVIS again! When I called AVIS customer service I was told there was nothing that could be done....in essence it was our fault for not asking in advance. extremely disappointed.
Charged extra for "mandatory" insurance with no explanation
Pros: The car itself was fine.
Cons: When I arrived in Bergen, Norway, to get the car, I was charged an additional $167 for "mandatory" insurance, despite the fact that I had selected insurance when I made the original rental agreement. I agreed only because I could not rent the car without agreeing, and my itinerary depended on having a car from that day.
Immediately after returning to the US, I researched the "mandatory" insurance, but even Avis was unable to tell me. I am currently in a dispute with Avis through my credit card company.
I also received an additional charge of $25.43 with no explanation. When I requested on, Avis sent documents in Norwegian rather than sending docs in a language I can understand.
Easy
Pros: Easy to pick the car up from the Bergen airport and drop off was easy as well. Highly recommend.
Cons: Had aim early morning flight out of Stavanger and Hertz was not open and could not find a drop off box for the keys. After several inquiries someone was finally able to direct me to correct location.
Cons: Had to wait long time for pickup.
Hertz
Pros: Car was clean and comfortable, got us where we needed to go.
Cons: The representative at Hertz uncharged me more than double what I initially paid, by claiming that I reserved an electric car and switching my reservation, even though my original rental agreement made no mention of electric vehicles. This was an unpleasant and costly experience.
Cons: The car was ideified with a scratch on the drivers side at pick up but the picture was of the passengers side. A little confusing thinking the car has healed itself.
Never Again
Pros: Nothing
Cons: Had car problems and got ZERO help. When I complained they didn’t answer.
Hate to think what they’ll do re billing.
Never using them again
PeterDobos
Booked 'Compact' series car, recieved electric due to no inventory
Cons: Booked a compact series car for honeymoon. Arrived and was told I had booked a 'Green series compact (electric car)' (which clearly my confirmation proves is false).
There was absolutely no inventory of gasoline vehicles at all (not even vans), and each local location told me there was nothing they could do and to call a different one. After wasting several hours on vacation trying to get assistance (had over 800 miles to drive, where there didn't exist any chargers for vehicle; electric was not possible to use), ended up booking a gasoline vehicle from a different company. Immediately returned car early, and was told I couldn't get any sort of refund.
Ended up wasting a lot of time & money on a car which I did not book, when it was no mistake of my own. My booking was altered due to a lack of inventory, and I didn't get the car originally booked. Was told this was due to my mistake and was taken advantage of when I displayed proof of what was originally booked.
Price quote was misleading
Pros: The pickup was easy to find and they had a nice vehicle ready to go.
Cons: Although my paperwork clearly said I had prepaid for a one-way rental, they took a large deposit for an additional drop charge. When I questioned it, they said I would have to take it up with customer service at the drop-off location.
Norway rental
Pros: In car navigator, engine size
Cons: N/a
Pros: Key drop was easy to find.
Cons: Entrance to Hertz was hard to find.
Pros: The gentleman was incredibly helpful.
Volvo v40
Pros: Brand new car
Cons: It was parked too tight and I needed someone to help with the features they had just originally given me the key and sent me off parking lot
Easy
Pros: Easy to pick the car up from the Bergen airport and drop off was easy as well. Highly recommend.
Cons: The car was ideified with a scratch on the drivers side at pick up but the picture was of the passengers side. A little confusing thinking the car has healed itself.
Norway rental
Pros: In car navigator, engine size
Cons: N/a
Pros: The gentleman was incredibly helpful.
Volvo v40
Pros: Brand new car
Cons: It was parked too tight and I needed someone to help with the features they had just originally given me the key and sent me off parking lot
Cons: Had aim early morning flight out of Stavanger and Hertz was not open and could not find a drop off box for the keys. After several inquiries someone was finally able to direct me to correct location.
Cons: Had to wait long time for pickup.
Price quote was misleading
Pros: The pickup was easy to find and they had a nice vehicle ready to go.
Cons: Although my paperwork clearly said I had prepaid for a one-way rental, they took a large deposit for an additional drop charge. When I questioned it, they said I would have to take it up with customer service at the drop-off location.
Pros: Key drop was easy to find.
Cons: Entrance to Hertz was hard to find.
Hertz
Pros: Car was clean and comfortable, got us where we needed to go.
Cons: The representative at Hertz uncharged me more than double what I initially paid, by claiming that I reserved an electric car and switching my reservation, even though my original rental agreement made no mention of electric vehicles. This was an unpleasant and costly experience.
Never Again
Pros: Nothing
Cons: Had car problems and got ZERO help. When I complained they didn’t answer.
Hate to think what they’ll do re billing.
Never using them again
PeterDobos
Booked 'Compact' series car, recieved electric due to no inventory
Cons: Booked a compact series car for honeymoon. Arrived and was told I had booked a 'Green series compact (electric car)' (which clearly my confirmation proves is false).
There was absolutely no inventory of gasoline vehicles at all (not even vans), and each local location told me there was nothing they could do and to call a different one. After wasting several hours on vacation trying to get assistance (had over 800 miles to drive, where there didn't exist any chargers for vehicle; electric was not possible to use), ended up booking a gasoline vehicle from a different company. Immediately returned car early, and was told I couldn't get any sort of refund.
Ended up wasting a lot of time & money on a car which I did not book, when it was no mistake of my own. My booking was altered due to a lack of inventory, and I didn't get the car originally booked. Was told this was due to my mistake and was taken advantage of when I displayed proof of what was originally booked.
Didn't get the car we requested
Pros: The car was in excellent condition and comfortable.
Cons: We booked a manual diesel Nissan qashqai, but we got an auto hybrid Toyota RAV4. Not even close to what we wanted. Lazy handling and sloppy transmission. Would rather have had the better handling Nissan for this trip.
Cons: Drop off was confusing, not well marked.
Pros: great staff, easy pickup and dropoff!
Cons: Car wasn't the most comfortable but it did the job!
Pros: Dropoff process was quick- only took a few minutes.
Cons: The location was not particularly easy to find- signage could be improved.
Great experience
Pros: We were assigned a manual transmission car which neither of us knew how to drive and asked for a different car which we were given. The customer service was great and we loved the car we were given
Worst experience ever
Cons: The address given to us to return the car was incorrect and had us show up at a location that was incorrect. When we dropped the car off at the correct location (which took a while to find), there was a sign on the door telling us to drop the keys off in another location. The other location took us over 30 minutes to find and involved us carrying around all of our luggage all over the street in the rain. It was absolutely the worst experience I've ever had renting a car. I tried calling the 1800 number multiple times and was never able to be connected to someone who could help. I will not be renting from Avis or budget again.
Pros: Good staff at Bergen Airport`
Cons: Hard to find awkward location to pick up cars
OK
Pros: Nice staff.
Cons: To pick up the car, you need a bit of walk, and the sign to the pickup location was a bit confusing.
Didn't get the car we requested
Pros: The car was in excellent condition and comfortable.
Cons: We booked a manual diesel Nissan qashqai, but we got an auto hybrid Toyota RAV4. Not even close to what we wanted. Lazy handling and sloppy transmission. Would rather have had the better handling Nissan for this trip.
Cons: Drop off was confusing, not well marked.
Pros: great staff, easy pickup and dropoff!
Cons: Car wasn't the most comfortable but it did the job!
Great experience
Pros: We were assigned a manual transmission car which neither of us knew how to drive and asked for a different car which we were given. The customer service was great and we loved the car we were given
OK
Pros: Nice staff.
Cons: To pick up the car, you need a bit of walk, and the sign to the pickup location was a bit confusing.
Pros: Everything went smoothly
Cons: My flight was early and instead of adjusting the pickup dropoff time I was charged hourly without explaination. I could have gotten lunch and come back or something and hour or so later.
Cons: Price for car was different between recevied e-mail and reality, In e-mail was 1639,74 NOK and company Hertz charge me deposit 2000 NOK without some explanation and for this moment they did not return me excess.
In the past 72 hours, the cheapest hire cars were found at Europcar ($73/day), Sixt ($79/day) and Hertz ($168/day).
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Bergen are Alamo (8.7, 38950 reviews), Enterprise (8.5, 12793 reviews), and National (8.2, 3282 reviews).
In the last 72 hours the cheapest hire car price was found at Europcar Bergen Airport Flesland (bgo) 5869 (13 kilometres from the city centre).
Take a look at our extensive car hire location map to find the best hire cars near you.
