Recent reviews
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6.0
Pros: I liked the fact that they upgraded my vehicle when they didn't have what I had reserved.
Cons: I did not like the fact that they wanted to charge me an extra $1000.00 to pick my vehicle up at the airport as opposed to picking it up at the Hertz terminal (4) miles away.
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5.6
Sell you one price, then hit you with another
Cons: The price quoted online was about 300 dollars different then the price when we went to pick up.
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10.0
Good experience
Pros: We found the deal to be as promised! The additional insurance was reasonable. The Toyota Sienna van was brand new, only 24 miles on it! Loved the flexibility to have an after hours drop off as we weren't sure how long we would need the van for that day. The van suited our needs perfectly!
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10.0
Friendly and helpful staff, clean car
Pros: The staff was very friendly at pick up and drop off. Car was clean
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10.0
Great experience!
Pros: Effortless a quick both coming and going
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8.8
I got a free upgrade
Pros: Free upgrade Very efficient staff at pickup and drop off No messing around about insurance cover as commonly encountered in most companies
Cons: Need to pay for second driver, this isn’t reasonable
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5.6
Some good, some not so good
Pros: Car was in good condition, clean, and drop off at Hertz K street branch was easy.
Cons: Our initial agreement had to be changed as a result of a delayed flight. We called Hertz K Street Branch and explained the situation and was told by an employee that they would meet us at the airport with the car. This never happened, so we had to go in to the Hertz Airport branch. The service at that branch was good but we ended up paying more money as a result for the same amount of days, as there's different prices for the different branches and times. Just wish we were told that from our initial phone call and that the employee did meet us at the airport like he stated he would.
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8.4
Good rate, hassle free...
Pros: Rate was better than the city average. Thanks for the extension at the same rate. Drop off was quick & easy.
Cons: Airport pick up is a hassle and unfortunately some other offices within the city are closed over the weekend. I wish it was possible to extend the rental beyond 2 months at the same rate. Rates went up dramatically in May/June. KIA brand cars are not fuel efficient, I believe.
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9.6
Good car, bad tires
Pros: I liked that we could fit all of our luggage, and the heated seats were greatly appreciated.
Cons: The tires were terrible for the ice on the road.
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10.0
Good experience
Pros: We found the deal to be as promised! The additional insurance was reasonable. The Toyota Sienna van was brand new, only 24 miles on it! Loved the flexibility to have an after hours drop off as we weren't sure how long we would need the van for that day. The van suited our needs perfectly!
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10.0
Friendly and helpful staff, clean car
Pros: The staff was very friendly at pick up and drop off. Car was clean
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10.0
Great experience!
Pros: Effortless a quick both coming and going
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8.8
I got a free upgrade
Pros: Free upgrade Very efficient staff at pickup and drop off No messing around about insurance cover as commonly encountered in most companies
Cons: Need to pay for second driver, this isn’t reasonable
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9.6
Good car, bad tires
Pros: I liked that we could fit all of our luggage, and the heated seats were greatly appreciated.
Cons: The tires were terrible for the ice on the road.
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6.0
Pros: I liked the fact that they upgraded my vehicle when they didn't have what I had reserved.
Cons: I did not like the fact that they wanted to charge me an extra $1000.00 to pick my vehicle up at the airport as opposed to picking it up at the Hertz terminal (4) miles away.
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5.6
Sell you one price, then hit you with another
Cons: The price quoted online was about 300 dollars different then the price when we went to pick up.
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5.6
Some good, some not so good
Pros: Car was in good condition, clean, and drop off at Hertz K street branch was easy.
Cons: Our initial agreement had to be changed as a result of a delayed flight. We called Hertz K Street Branch and explained the situation and was told by an employee that they would meet us at the airport with the car. This never happened, so we had to go in to the Hertz Airport branch. The service at that branch was good but we ended up paying more money as a result for the same amount of days, as there's different prices for the different branches and times. Just wish we were told that from our initial phone call and that the employee did meet us at the airport like he stated he would.
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