Hotel Astra Suite 427

It is in walking distance to the historical center

The receptionist was not welcoming at all and couldn't help us with any of our questions. The pool didn't work. No hot water. Bathroom and room not very clean. And the aircon did not work at the end of our stay. The breakfast includes some fruit and scrambled egg which tasted fine but the hygeine didn't seem very good

Most of the staff was friendly and the common areas were decently nice.

We stayed at this hotel for 2 nights and had to switch rooms 2 times. When we arrived, the put us in a run down room with no windows or ventilation. It was definitely a downgraded room versus what we paid for. The next morning I requested a new room, which the staff obliged. We left for the day and came back to water all over the floor because the air conditioner broke. They then tried to put us in another dirty, run down room and I had to argue with them to put us in another nice room, that we already paid for. They also claimed that their credit card machine was broke so we had to pay in cash, upfront. Had we not already paid in cash, upfront, we would have left after the first night and stayed at a different hotel. I definitely felt as though we were being taken advantage of because we were gringos.