Allure Chocolat By Karisma Hotels & Resorts

The rooms and beds are great, just like the location. Perfect for families as well.

The swimming pool is much smaller than it looks on the photo's, and there are only a couple of beds next to it. In the morning some people will put their towels on it, so other guests are not able to lie next to the pool for the rest of the day. Besides the pool, there's nothing else to do in this hotel, so you might as well look for a cheaper option.

A few of the staff members were polite and the hotel is reasonably close to the town centre. Otherwise, the entire 6 days was dreadful.

The service was terrible. Phone calls to reception and room service were hardly ever answered. When they were, it took up to an hour to have food or drinks delivered to our room or by the pool. We asked multiple times for the minibar and bathroom amenities to be restocked during the six days we were there. This was only done on the last day. The room itself was filthy and, apart from the bed being made, not properly serviced. The floors were not cleaned once - on our last day the soles of our feet were black after walking around the room for a few minutes. A few of the staff were friendly but most were unsmiling, curt and unhelpful. We asked to speak to the manager multiple times and were told he was not around as, due to it being New Year’s Eve, he was at another hotel (he apparently is so good at his job that he manages two hotels). We later realised (after finally speaking to him at check-out) that he had been sat by the pool with friends on one of the days that we were told he was not available. We didn’t try the restaurant but the facilities are basic. A tiny, grotty pool that was overcrowded most days. The buffet breakfast was unspectacular and consisted of the previous nights’s leftovers on New Year’s Day (this, worryingly, included ceviche). When we finally did manage to speak to the manager at checkout, he essentially offered to ‘do us a favour’ for not writing a bad review, which we refused. A truly awful place.