The Coal Exchange Hotel

3 stars
4-5 Mount Stuart Square 4-5 Mount Stuart Square, Cardiff, CF10 5FQ, United Kingdom
Cardiff, United Kingdom
+44 292 199 1904
7.6
Good
based on 3081 reviews
3,081 reviews
Thu 30/4
-
Fri 1/5
1 room, 2 guests
Deals from
$128
/Cheapest rate per night
Room type
Provider
Nightly total
Double room
$128
Standard Room
$136
King room
$202
26 more The Coal Exchange Hotel deals
26 more The Coal Exchange Hotel deals
Photos of The Coal Exchange Hotel
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

A restaurant, a bar/lounge, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and a front-desk safe. The Coal Exchange Hotel offers 55 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
7.6
Good rating
Based on 3,081 verified guest reviews

Latest deals for The Coal Exchange Hotel

Thu 30/4
-
Fri 1/5
King room
bed type unknown
$202
nightly with fees
bed type unknown
$210
nightly with fees
bed type unknown
$250
nightly with fees
Standard Room
bed type unknown
$136
nightly with fees
bed type unknown
$138
nightly with fees
bed type unknown
$150
nightly with fees
Double room
bed type unknown
$128
nightly with fees
bed type unknown
$129
nightly with fees
bed type unknown
$134
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at The Coal Exchange Hotel

  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Wi-Fi available in all areas
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Towels
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Body soap
  • Air-conditioned
  • Dustbins
  • Conditioner

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Disabled access
  • Roll-in shower
  • Lift
  • Shower chair
  • Accessible by lift
  • No smoking
  • Lower bathroom sink
  • Lowered sink
  • Toilet with grab rails
  • Upper floors accessible by lift
  • Designated smoking area

Bathroom

  • Shower
  • Higher-level toilet
  • Bathtub
  • Spa bath
  • Hairdryer
  • Toilet
  • Toilet paper
  • Private bathroom
  • Walk-in shower

Services and conveniences

  • Wake-up service
  • Safety deposit box
  • Meeting/Banquet facilities
  • Room service
  • Key card access
  • Express check-out
  • Bottle of water
  • 24-hour front desk

Dining

  • Electric kettle
  • Bar/Lounge
  • Tea/coffee maker
  • Kettle
  • Coffee machine

Health and safety

  • Daily housekeeping
  • First-aid kit
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security

General

  • Family rooms
  • Interconnected room(s) available
  • Carpeted
  • Storage available

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Bedroom

  • Socket near the bed
  • Wardrobe or closet

Workspace

  • Fax/photocopying
  • Desk

Things to do

  • Casino
  • Board games/puzzles

Laundry

  • Iron and ironing board

Family friendly

  • Cribs available

Reviews of The Coal Exchange Hotel

7.6
Good
3081 verified ratings
Wonderful
1506
Very good
517
Good
408
Okay
200
Fair
175
Mediocre
108
Poor
167

Summary of reviews

Guests say
Guests appreciated the hotel's excellent location near Cardiff Bay and its charming historic character. The service was often highlighted as friendly and helpful. However, many guests noted issues with cleanliness, bed comfort, and breakfast quality. Some rooms were reported as small or poorly maintained, and there were occasional problems with hot water and noise. Despite these drawbacks, the hotel's unique atmosphere and attentive staff made for a generally positive stay for many.
AI-generated from customer reviews
Location9.5 out of 10
Service8.5 out of 10
Bed Comfort2.5 out of 10
Breakfast2 out of 10
Cleanliness1.5 out of 10
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All reviews

6.0
Okay
Carol, Nov 2022
The staff was very friendly and helpful. The location was fine. This place was once grand and has lots of character. But it felt tired and worn down. There were lots of places that looked a little “beaten up” like woodwork and carpeting, and the curtains. The bed was comfortable enough. WiFi was spotty and difficult. We could only get a signal when standing in one part of the room, and it was weak...
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Location

4-5 Mount Stuart Square 4-5 Mount Stuart Square, Cardiff, CF10 5FQ

What's nearby

  • Mermaid Quay287 m
  • Wales Millennium Centre362 m
  • Senedd0.4 km
  • Cardiff Bay1.2 km
  • Cardiff Central Railway Station1.4 km
  • Cardiff Central Library1.5 km
  • Cardiff International Arena1.6 km
  • Cardiff Story1.7 km
  • Principality Stadium1.8 km
  • St David's1.8 km
  • Cardiff International Sports Village1.8 km
  • Cardiff City Centre2 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at The Coal Exchange Hotel

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at The Coal Exchange Hotel

  • What food options does the hotel have?

    At The Exchange Hotel, you can enjoy fantastic food at Culley's Kitchen & Bar. The restaurant is based at the hotel itself and offers a combination of modern and classic cuisine, ranging from light lunches to fine dining. The restaurant also offers a uniquely Welsh experience by using local produce in many of its dishes.

  • Why should I choose this hotel for a business event?

    The Exchange Hotel is a great choice for an important event or conference. The hotel boasts two fully equipped conference rooms, which can be adapted to your needs, whether for gala dinners or birthday celebrations; both rooms feature unique period features that add a touch of charm to the location.

  • Which events does The Exchange Hotel host?

    The fantastic facilities that can be found at The Exchange Hotel has turned it into a popular venue in Cardiff, regularly hosting sold out events to the public, as well as many private ones such as weddings and birthday parties. Tribute shows and themed parties regularly take place at the hotel, whilst it also hosts special events such as bottomless brunches and Sunday lunches for holidays (including Father's Day and Mothering Sunday).

  • How does the hotel provide for families?

    The Exchange Hotel in Cardiff offers much more than just rooms for solo travellers or couples. The Triple Room features one double bed and one single bed, perfect for parents travelling with just one child, while the Luxury Six Room holds three king-size beds, ideal for a group booking or parents with two or more children. The Quad Room is also a good choice for groups, featuring two king-size beds with all the amenities.

  • Which tea and coffee facilities are provided in the rooms?

    Within the rooms, you will find facilities to make tea or coffee whenever you would like, with a kettle and a selection of beverages to choose from. Alternatively, you can head down to Culley's Kitchen & Bar, where the team can serve up any drink you may like during the day or night.

  • What does the hotel have for accessible rooms?

    Guests with accessibility requirements can certainly still stay at The Exchange Hotel in Cardiff. Among the room options is a Luxury Triple Room that is fully accessible, including a room designed to offer more space and an adapted wet-room bathroom with a roll-in shower. This room can sleep up to three adults with one double bed and a single bed.

  • What is the best way of getting to the hotel from the airport?

    If you have access to your own vehicle, you can get to The Exchange Hotel from Cardiff Airport (CWL) in less than 30min on a good day, taking the A4226 and A4232 roads before navigating through the city itself. To get there by public transport, simply catch the 304 bus, which goes directly from the airport to within 5min walking distance of the hotel itself; although, the journey will take roughly 1h 15min in total.

  • Where is The Coal Exchange Hotel located?

    The Coal Exchange Hotel is located at 4-5 Mount Stuart Square 4-5 Mount Stuart Square, 1.9 km from the centre of Cardiff. Mermaid Quay is the closest landmark to The Coal Exchange Hotel.

  • When is check-in time and check-out time at The Coal Exchange Hotel?

    Check-in time is 15:00 and check-out time is 11:00 at The Coal Exchange Hotel.

  • Does The Coal Exchange Hotel offer free Wi-Fi?

    Yes, The Coal Exchange Hotel offers free Wi-Fi.

  • How far is The Coal Exchange Hotel from the airport?

    The Coal Exchange Hotel is 14.3 km from Cardiff Wales. The Coal Exchange Hotel is 32.4 km from Bristol.

  • How does KAYAK find such great The Coal Exchange Hotel hotel deals?

    KAYAK scours the web for all room deals available at The Coal Exchange Hotel in Cardiff and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Coal Exchange Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Coal Exchange Hotel.

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Cheapest

See cheapest stays in Cardiff
3-star hotel
44% cheaperTravelodge Cardiff Atlantic Wharf8.1 Excellent (2 reviews)0.42 kmRestaurant$75+
3-star hotel
15% cheaper
Premier Inn Cardiff Bay
0.45 km$114+
5-star hotel
voco St. David's Cardiff8.9 Excellent (3,787 reviews)0.48 kmIndoor pool, Fitness centre, Restaurant$231+
Higgihaus #5 Sleeps 14-16 Hens Stags Big
8.6 Excellent (15 reviews)0.24 kmCoffee machine$2,268+

Most recommended

See most recommended stays in Cardiff
5-star hotel
voco St. David's Cardiff8.9 Excellent (3,787 reviews)0.48 kmIndoor pool, Fitness centre, Restaurant$231+
Higgihaus #5 Sleeps 14-16 Hens Stags Big
8.6 Excellent (15 reviews)0.24 kmCoffee machine$2,268+
3-star hotel
44% cheaperTravelodge Cardiff Atlantic Wharf8.1 Excellent (2 reviews)0.42 kmRestaurant$75+
3-star hotel
15% cheaper
Premier Inn Cardiff Bay
0.45 km$114+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7.9
1.9 km
Cardiff Wales
14.3 km

Everything you need to know for your stay in Cardiff