|""Great stay, very friendly staff.""||(in 60 reviews)|
|""Beautiful views, extremely clean and comfortable""||(in 6 reviews)|
|"Good located nearby the convention center."||(in 5 reviews)|
|"very poor service from staff."||(in 14 reviews)|
|"It’s bad management of the hotel."||(in 11 reviews)|
|"Room not clean at all."||(in 13 reviews)|
|staff very friendly||in 138 reviews|
|great breakfast||in 109 reviews|
|room with great||in 76 reviews|
|room was good||in 73 reviews|
|room service||in 72 reviews|
|excellent location||in 64 reviews|
|great hotel||in 61 reviews|
|customer service||in 60 reviews|
|shuttle service||in 46 reviews|
|food was not great||in 41 reviews|
|hotel facilities||in 34 reviews|
|executive club||in 24 reviews|
|convention center||in 20 reviews|
|swimming pool||in 17 reviews|
|waterfront||in 16 reviews|
|cape town||in 15 reviews|
|westin||in 13 reviews|
|egg or omelets||in 7 reviews|
|great view||in 7 reviews|
|great stay||in 6 reviews|
|urine smell||in 6 reviews|
|well appointed||in 5 reviews|
Superb Hotel. Kudos to the designer, the manageme
Extremely pleasant, capable, and helpful staff ! Well appointed room with great view ! Exceptionally good black-out shades in room that permitted good sleep while adjusting to new time zone ! Very comfortable, Quiet room! Good spa facilities. Good on-sight restaurants. Good buffet breakfast. Excellent wifi, including in the room !! Beautiful design/architecture. Bright and cheerful. I REALLY LIKED THIS HOTEL !!
Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.
high quality facility providing full service. Staff is competent, professional and helpful. Room are comfortable and clean. Food is very good. Internet works well
Sometimes prices on high side for Cape Town where there are plenty of options
Comfortable, clean and modern; we stayed in a suite which comes with a great breakfast and cocktail hour
Good All Around Choice for Sightseeing in Capetown
The location is a right between downtown and the V&A Waterfront. Everything is walkable plus you have great cab service as well as the hop-on hop-off bus right out in front of the hotel. Since this hotel is adjacent to the convention center, getting to anything you want for business or please is easy to do. The breakfast spread in the mornings was excellent and the rooms were nicely appointed wth hotel being very clean.
Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)
Memorable experiences await at The Westin Cape Town. Enjoy exclusive rooms with unique views over the V&A Waterfront, Table Mountain and the whole of Table Bay. Each of The Westin’s 483 guest rooms and suites are elegantly appointed and boast the latest amenities for guests’ total comfort and rejuvenation. The iconic Heavenly Beds ensure a sound slumber for a restorative and productive stay. The Westin is an unmatched meeting, conference and banqueting venue with 19 unique spaces. It offers some of the largest and most sophisticated hotel conference and banqueting facilities in the city, as well as a direct connection to the CTICC. The hotel’s personalised services make it effortless to provide a memorable experience for every invitee. The culinary diversity will also delight with a selection of elegant restaurants and bars on offer from our Thirty7 Showkitchen to the Westin Club with its panoramic views on the 19th floor as well the outdoor Louis B’s Terrace and indoor Raleigh’s Lounge and Bar.
based on 565 reviews
Policies vary by room type and provider.
Guests with existing The Westin Cape Town reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at The Westin Cape Town for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Westin Cape Town is located at Convention Square in Cape Town City Centre, 2.1 km from the centre of Cape Town. Greenmarket Square is the closest landmark to The Westin Cape Town.
Check-in time is 15:00 and check-out time is 12:00 at The Westin Cape Town.
Yes, The Westin Cape Town offers free Wi-Fi.
No, The Westin Cape Town does not offer free parking.
No, The Westin Cape Town does not offer free airport shuttle service.
The Westin Cape Town is 17.6 km from Cape Town Intl.
No, pets are not allowed at The Westin Cape Town.
Yes, The Westin Cape Town has a pool on-site.
The Westin Cape Town has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.