Good to know
Distance to city centre
|Palma de Mallorca Son Sant Joan|
Distance to airport
|"Very friendly and helpful staff."||(in 21 reviews)|
|"Food - breakfast and dinner were both incredible."||(in 5 reviews)|
|"Excellent staff and lovely hotel."||(in 11 reviews)|
|"This hotel was huge disappointment."||(in 10 reviews)|
|"Not really 5* service."||(in 3 reviews)|
|"No life guard (we didn’t need, so never mind)/pool attendant."||(in 4 reviews)|
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Everything is Fantastic!
A mistake was made with our initial room reservation, but it was rectified plus a beautiful bottle of champagne and handmade chocolates with free cabana for the remainder of our days!! The staff were also very accommodating with beautiful manners!! Something that made our stay quiet tranquil and as if we were the only people that mattered.. Thanks to all staff at this hotel.
Nice pool. Room had nice size bed. Free breakfast in the morning was really good. Facilities were ckean Plenty of free parking
Hotel was nice and would have been a higher score but we got locked out of our rooms at 3am and nobody could get us in. They finally gave us another room after 3 hours of waiting which was a much worse room and if course we had none of our stuff and were dead tired. Didn't sleep that much and really put a damper on our stay. Also I had to make a big fuss about it to get them to open the door... We had medicine in our room we needed. In addition I would have been expected to be comped atleast for that one night since we essentially didn't get the services we paid for. All we got is a bottle of champagne which we didn't really want. The problem is there should never be a situation where the hotel is unable to get into the room by any means. What if a toddler or infant was left in there ? I was pretty close to breaking the door down to get the medicine we needed. The hotel needs to revisit their processes and technology to ensure this situation can not happen again. The food to buy at the pool was overpriced, small quantity and not very good.
Were reading the feedbacks and expected worse but in general it is a really good hotel with a nice staff, good value for money, 5 or 4 stars doesn't matter if you're enough patient and not to expect a magnificence there. There are 4 different buildings but interconnected with undeground floor, lobby design is antique with modern elements. Rooms are spacious, quite clean and comfortable. Animation and attention for kids by Paco and Kamilla is good, thanks for that.
Initially were provided with a room for disabled persons but politely asked for a change, Oriented mainly for the elder generation or it might be a focus, Keep up the level and add more value and services, when I see a spider-web on the chandelier above the reception Desk I think about management=)
Not by a far shut a 5* with luck a 4*
When you stay at Be Live Collection Palace de Muro in Muro, you'll be on the beach, a 1-minute drive from Playa de Muro and 5 minutes from Alcudia Beach. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Muro? This hotel has 7363 square feet (684 square meters) of space consisting of conference space and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
based on 1,124 reviews
Things to know
- Friendly service
- Beach nearby
Policies vary by room type and provider.
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Reviews about Be Live Collection Palace de Muro
Most popular landmarks
- Parc Natural de s'Albufera de Mallorca 1.5 km
- Necròpoli de Son Real 7.1 km
|Palma de Mallorca Son Sant Joan||43.1 km|