Hotel Hospes Palacio de Arenales & Spa

Health and safety

• Daily housekeeping
• Face masks for guests available
• Physical distancing in dining areas
• Physical distancing rules
• Property is cleaned by professional cleaning companies
• Process in place to check health of guests
• CCTV in common areas
• CCTV outside property
• Hand sanitiser in guest accommodation and key areas
• Screens or physical barriers placed between staff and guests in appropriate areas
• Mosquito net
• Use of cleaning chemicals that are effective against coronavirus
• Guest accommodation is disinfected between stays
• All plates, cutlery, glasses and other tableware have been sanitised
• Delivered food is securely covered
• Guests can opt out of accommodation cleaning
• Staff follow all safety protocols as directed by local authorities
• Disinfection of high-touch surfaces
• First-aid kit
• Enhanced cleaning
• Thermometers for guests provided by property
• Safe

Accessibility and suitability

• Entire unit located on ground floor
• Entire unit wheelchair accessible
• Multi-lingual staff
• Hypoallergenic pillow
• Non-feather pillow
• Non-smoking rooms available
• Pets allowed on request. Charges may apply.
• Disabled access
• Roll-in shower
• Lift
• Shower chair
• Accessible by lift
• Adapted bath
• Upper floors accessible by lift
• Upper floors accessible by stairs

Services and conveniences

• Business centre
• Wake-up service
• Concierge service
• Hammam (Turkish bath)
• Meeting/Banquet facilities
• Room service
• Tour desk
• Key card access
• Express check-out
• 24-hour front desk
• Wedding services
• Ticket service
• Safety deposit box
• Bottle of water
• Chapel/shrine

Basics

• Wi-Fi available in all areas
• Internet
• Fire extinguisher
• Free toiletries
• Smoke alarms
• Heating
• Air-conditioned
• Free Wi-Fi
• Linens
• Towels
• Shampoo
• Body soap
• Conditioner

Bathroom

• Hairdryer
• Public bath
• Bathrobe
• Private bathroom
• Shower
• Shower cap
• Bathtub
• Bidet
• Toilet
• Toilet paper
• Toothbrush
• Walk-in shower

Dining

• Electric kettle
• Special diet menus (on request)
• Restaurant
• Bar/Lounge
• Food can be delivered to guest accommodation
• Coffee shop
• Minibar
• Snack bar
• Breakfast in the room
• Tea/coffee maker
• Kettle
• Coffee machine

Pool and spa

• Infinity pool
• Spa
• Hot tub
• Outdoor pool
• Pool towels
• Pool with a view
• Steam room
• Spa and wellness centre
• Massage
• Pool bar
• Sauna

General

• Family rooms
• Hardwood or parquet floors
• Lockers
• Storage available
• Seating area
• Slippers
• Sofa
• Soundproof rooms
• Soundproofing
• Telephone

Things to do

• Board games/puzzles
• Game room
• Golf
• Cycling
• Beauty salon
• Horse riding
• Hiking

Media and entertainment

• Flat-screen TV
• Cable or satellite TV
• Pay-per-view channels
• Radio
• Shared lounge/TV area
• TV

Family friendly

• Babysitting or child care
• Cribs available
• Kids meals
• Kids' outdoor play equipment
• Playground

Parking and transportation

• Airport shuttle (surcharge)
• Free parking
• Private parking
• Shuttle service (additional charge)

Laundry

• Laundry facilities
• Ironing service
• Laundry service
• Trouser press

Outdoor

• Garden
• Terrace/Patio
• Beach towels

Bedroom

• Feather pillow
• Socket near the bed
• Wardrobe or closet

Workspace

• Computer use available
• Fax/photocopying
• Desk

Fitness

• Fitness centre