Good to know
|Distance to city centre||2.4 km|
|Nearest airport||Brussels Bruxelles-National & other airports|
|Distance to airport||9.5 km|
|"Great location and perfect weekend away."||(in 115 reviews)|
|"nice location, equipped and clean room."||(in 6 reviews)|
|"Comfortable room and very good wifi."||(in 76 reviews)|
|"No noises from outside the hotel."||(in 3 reviews)|
|"I have requested a double bed but they gave me connected two single beds."||(in 6 reviews)|
Time of year
Show reviews that mention
|brussels||in 11 reviews|
|city close||in 17 reviews|
|clean room||in 137 reviews|
|coffee in the room||in 38 reviews|
|double bed||in 24 reviews|
|great location||in 152 reviews|
|key card not working||in 10 reviews|
|little bit||in 35 reviews|
|nice location||in 7 reviews|
|noises from the street||in 10 reviews|
|plenty bars restaurants||in 29 reviews|
|poor wifi||in 24 reviews|
|room was a bit small||in 133 reviews|
|schuman||in 46 reviews|
|wifi connection||in 26 reviews|
At the 3rd floor rooms are heated by radiators, which did not work.our room was very cold.we mention it and the answer was that we must try to switch it on.of course we already did try it.after several times we repeated that the radiators still don't work.it was us that asked for help from the room service.they came after half an hour with a small heating device
Good location to Schuman metro and for meetings in the European headquarters. Quiet room. Good varied breakfast.
Check in took long. No toiletries in bathroom, although the receptionist brought some when this was pointed out. The room and pillow slips had a foul smell. The carpeting was stained and the light switches were grimy and dirty. Slow wifi for which only one mobile device could connect to wifi, even though the receptionist stated otherwise (and there was no technical fault with my mobile device as wifi connected perfectly in another building).
Location as it is very close to the metro and EU quarters.
Dry staff, broken dryer in the bathroom.
the air conditioner cooling/heat system was not working. the toilet was not properly cleaned. the windows were not properly closing and it the morning it was all blurred wih condens. the carpet in the room had spots. definetly sould not be the standards of a 4 stars hotel.
The hotel benefits from a great position very close to the European Commission. The afternoon staff was welcoming, helping and able to speak several languages. Breakfast was good.
The facilities are old, and not well maintained, there is a general lack of care in the maintenance: the seats in the lobby are worn, in the room there was a power socket hanging out of the wall. Also from cleanliness point of view there is room for improvement: one of the pillows was dirty, there was a blonde hair on the blankets together with several white debris, the chairs were stained. In general disappointing.
With a stay at New Hotel Charlemagne in Brussels (Upper Town), you'll be within a 5-minute drive of European Union Parliament Building and Cathedral of St. Michael. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
based on 1,849 reviews
Things to know
- Close to public transport
Policies vary by room type and provider.
Reviews about New Hotel Charlemagne
Most popular landmarks
- Musee Royal de l'Armee et de l'Histoire Militaire 0.8 km
- Parlement Européen 0.9 km
- Palais du Coudenberg 1.6 km
- Cathédrale Saints-Michel-et-Gudule 1.6 km
- Place Royale 1.7 km
- Museum of Musical Instruments 1.7 km
|Brussels Bruxelles-National & other airports||9.5 km|
|Antwerp Deurne||38.6 km|
|Brussels Bruxelles-Schuman||243 m|
|Brussels Bruxelles-Luxembourg||0.9 km|