New Hotel Charlemagne

At the 3rd floor rooms are heated by radiators, which did not work.our room was very cold.we mention it and the answer was that we must try to switch it on.of course we already did try it.after several times we repeated that the radiators still don't work.it was us that asked for help from the room service.they came after half an hour with a small heating device

Good location to Schuman metro and for meetings in the European headquarters. Quiet room. Good varied breakfast.

Check in took long. No toiletries in bathroom, although the receptionist brought some when this was pointed out. The room and pillow slips had a foul smell. The carpeting was stained and the light switches were grimy and dirty. Slow wifi for which only one mobile device could connect to wifi, even though the receptionist stated otherwise (and there was no technical fault with my mobile device as wifi connected perfectly in another building).

Location as it is very close to the metro and EU quarters.

Dry staff, broken dryer in the bathroom.

the air conditioner cooling/heat system was not working. the toilet was not properly cleaned. the windows were not properly closing and it the morning it was all blurred wih condens. the carpet in the room had spots. definetly sould not be the standards of a 4 stars hotel.

The hotel benefits from a great position very close to the European Commission. The afternoon staff was welcoming, helping and able to speak several languages. Breakfast was good.

The facilities are old, and not well maintained, there is a general lack of care in the maintenance: the seats in the lobby are worn, in the room there was a power socket hanging out of the wall. Also from cleanliness point of view there is room for improvement: one of the pillows was dirty, there was a blonde hair on the blankets together with several white debris, the chairs were stained. In general disappointing.