Britannia Hotel Birmingham New Street Station

Run down hotel needing major refurbishment!

Location, some charm in old fashioned style.

1 out of only 2 Elevators was out of service for the whole 3 days! Long waits. The remaining elevator at times had erratic functioning. No wifi in the room. Rooms are very old (some were being refreshed - paint only I think..), and run down

WOrst hotel ever

Nothing

Dirty, unpleasant smells,

1 night stay

We stayed for one night, paid £40 so couldn't moan at that as other hotels in the city were much more. Rooms are very basic and you get what you paid for

Hotel seems to be stuck in the 70s with the decor, we had a room with no window and air con decided to turn itself off half way through the night.

Short stay

Location ! Location !

But clean rooms but not dirty bed was on wooden legs !! Not quiet at all and breakfast was not great

Delipated hovel

Housekeeping did their best given what they had to work with.

No internet in rooms-barely functioning in lobby.

Location, the price

I stay here 3 or 4 times a month and there are always niggling complaints; 2 out of my last 3 early morning call requests didn't happen. Heating not turned on in my room until 3rd request; no iron in the ironing room (stolen!) but no offer to pop next door to Debenhams to get one. Location and price, plus a decent breakfast, save the day

great location for shopping etc and near station

no staff about at breakfast no tables cleared to sit at when one did appear they still did not seem on top of the job. lunchtime in bar was short staffed one person behind bar doing everything not enough seats.

Although it is located in the centre of Birmingham the hotelrooms were dirty and uncomfortable (old beds, bathroom below standards)

Hotel needs compleet renovation

Hotel room was tiny, also walls and carpet were dirty. funny smell in hallsway and lift. Bar staff were very rude.

the only thing good about this hotel was the guy that night on the reception he was shaking from the stress ,but we got dealy with ,and then the day after we were un happy again as my room had bee re booked to some one esle and i was sent to a yob hostel to put in polite where i had to share a lift with a skin head gross

Room was dark and dirty, matted ball of hair on window pane( which faced another room, no natural light) awful room lighting, i asked for more lights and they did nothing to help.shower had no hot water and water poured out from a crack all over the bathroom floor and the t.v did not work unless you fiddled with the exposed wires!!

the only reason i stay in this hotel is the location to workplace.This hotel needs a very huge renovation.

free internet

I have nothing good to say about the experience except that the restaurant staff were friendly. It took 300 minutes of queuing to get a key and a further three ascents / further quesuing to get into the room as the magnetic strips did not work. Arrived early to be greeted simply with "You can't check in here" - no welcome or greeting.

the most appalling service I have ever experienced in a city centre hotel, and for the price entirely unacceptable. Surly reception staff, overwhelmed by long queues and too few computers. Poor rooms small, dark, - wall paper peeling; paint rubbed off in bathroom

Excellent location - closed to all of the city's attractions, bars, clubs and shops

No car park