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Hotel Sanotel

Conrad-strochner Strasse 2, 5640 Bad Gastein, Salzburg, Austria
+43 643 425 010

Cheapest
rate per night

7.9

Good
based on 125 reviews
Hotel Sanotel - Bad Gastein, Austria
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+43 643 425 010

Good to know

Distance to city centre 0.2 km
Location rating 7.2
Nearest airport Salzburg W.A. Mozart
Distance to airport 76.0 km

Rooms

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Reviews

Traveller rating

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7
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Time of year

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  • Good
    Mar 2019
    6.3

    Beautiful building, astonishing views over the valley and to the mountains, very attractive historic atmosphere, perfectly matching the resort. Located perfectly for walks on foot and a bit far for the ski lifts, although ski bus right in front of the hotel entrance a lot of tines per day. Quite tasty restaurant.

    Not very clean, apartments have not been cleaned during our whole stay (10 days), just rubbish bins were emptied. Not enough super basic kitchen ware, very difficult to cook anything. Very small pillows, bad for sleeping, maybe 20 years old already. Strange heating, even if you turn it on just a bit, it is heating up the flat like crazy. Spa area is too small for the amount of hotel guests.

  • Good
    Feb 2019
    6.3

    Stayed at a 2-bedroom apartment next to the main building. Place was rather nice, good value for money. Waterfall is really beautiful, were afraid after some other reviews that it might be too loud, but it was not an issue, at least from building with apartments. Staff was really nice, asked for additional pillows and they waited for us the same day when we returned from skiing. Ski bus stops right near the hotel, which was also really convenient.

    Poor internet connection, worked one minute and completely disconnected next minute. Area around hotel completely abandoned apart from some small shops and the church. Not really much to do around that part of town. Church rings every hour, which was really annoying and kept waking us up, especially the first night, but we got used to it after a couple of days. Heating room at apartment complex was not equipped properly (at hotel was ok) and boots remained wet. We asked whether we could additionally purchase meals (breakfast/dinner) at the hotel during our stay, since we booked without it and to go eat you had to go in town and endure rather steep roads, but were told at reception that it is impossible as they are fully booked, however we know that people that came a couple of days later than us were allowed such option.

  • Okay
    Feb 2019
    5.0

    Nice view, next to waterfall.

    Far from lifts to the mountains, can not get the city by the 1st bus.

  • Mediocre
    Feb 2019
    3.8

    1. Whirpool at spa 2. Bath (not shower) in the apartment

    1. A hotel has only two own parking places for the guest cars. If you travel with the car, you have to find places at the public car park. Public car park is very small and there is almost never empty places. It is located on the mountain and in the winter it is full of ice and snow due to no public snow removal service. So it is almost impossible without snow chains to park one's car at the far places in this car park. Car parking is REALLY a big problem in Bad Gastein. There is a big car park near dead hotel Mirabel, but it is covered with snow, so only 3 places near it are available and there are taken by the nearest Bad hotel owner. The hotel does not even care about the car park. The answer for our complain to no car park places was: "We know the parking situation is terrible today. All our guest are with cars". 2. The 2-room apartment with one bedroom and one living-room/kitchen is very small. Kitchen is not very well furnitured. The main problem is that there is only one very big pan and one very big frying pan for cooking. 3. The sofa for sleeping was broken and it was very short (not enough even for 1,78 m height woman). 4. Ski room and main door to the apartment building is opened all day, but closed at night. So during the day anyone can come to the ski room and steal something from it. Luckily, it didn't happened to us. 5. There is only one key for the apartment and during the stay in must be inserted for the electricity. The same key should be used for locker at spa, so it is inconvenient. 6. The receptionist is not qualified enough to make the bill for the city tax at the end of the stay quickly. We wanted to pay everything in the evening before the departure the next morning, but we had to come one more time in the morning to pay all of the taxes. 7. Spa zone is really old. The pool is cold. The turkish sauna does not work. 8. The cleaning of the apartment costs 55 euros, but it is only rubbish removal during all stay.

  • Okay
    Feb 2019
    5.0

    Staff

    No cleaning during the seven days of stay, no towel change. Old and uncomfortable. Clearly not a 4 star hotel.

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About

Overview

When you stay at Hotel Sanotel in Bad Gastein, you'll be near ski lifts, just steps from Gastein Ski Resort and 3 minutes by foot from Gastein Vapor Bath. Featured amenities include multilingual staff, luggage storage, and laundry facilities.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.9 Good

based on 125 reviews

8.7

Service

7.2

Location

4.0

Comfort

1.4

Amenities

Things to know

  • Professional service
  • Clean hotel facilities

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Disabled access
Internet
Concierge service
Currency exchange on-site
Gift shop
Meeting/Banquet facilities
Bicycle hire
Game room
Hot tub
Indoor pool
Skiing
No smoking
Restaurant
Bar/Lounge
Beauty salon
Tennis
Safe
Sauna
Free parking
Pool table
Storage available
Terrace/Patio
Lift
Hiking
Massage
Library
Laundry facilities
Spa
Hairdryer
Cable or satellite TV
Babysitting/child care services (surcharge)
Pets not allowed
Designated smoking area
Steam room
Golf

Photos

Hotel Sanotel - Bad Gastein - Bedroom All photos (34)
Hotel Sanotel - Bad Gastein - Bathroom Bathroom (4)
Hotel Sanotel - Bad Gastein - Bedroom Bedroom (12)
Hotel Sanotel - Bad Gastein - Hallway Hallway (1)
Hotel Sanotel - Bad Gastein - Kitchen Kitchen (1)

Location

Most popular landmarks

  • Gastein Vapor Bath 164 m
  • Casino Bad Gastein 246 m
  • Bad Gastein Railway Station 0.6 km
  • Stubnerkogel 2.9 km
  • Graukogel 3.3 km
  • Sportgastein Ski Area 8.4 km

Getting Around

Salzburg W.A. Mozart 76 km
Klagenfurt 104 km
Bad Gastein 0.6 km
Bad Hofgastein 9.3 km

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