Good to know
|Distance to city centre||21.2 km|
|Nearest airport||Austin Bergstrom|
|Distance to airport||32.6 km|
Time of year
Show reviews that mention
|box of condoms||in 3 reviews|
|comfortable bed||in 9 reviews|
|dishes or pans||in 8 reviews|
|dud||in 2 reviews|
|free breakfast||in 38 reviews|
|friendly staff||in 59 reviews|
|granola bars||in 19 reviews|
|great location||in 14 reviews|
|hot tub||in 8 reviews|
|hot water||in 7 reviews|
|nice hotel||in 39 reviews|
|poor service||in 32 reviews|
|rear entry||in 6 reviews|
|roaches||in 9 reviews|
|room was dirty||in 124 reviews|
|smell was terrible||in 4 reviews|
|smelled like smoke||in 22 reviews|
|staff were nice||in 73 reviews|
My floors were wet and the room smelled like smoke from the moment I walked in the door. Then I bought an dehumidifier to try and absorb some of the smell sand wetness out but it only mad me notice the insects the were in the room as well. The hotel also had dirty linen just sitting in the lobby area with what looked like someone’s luggage. The bed was itchy and after taking a shower then getting in the bed you felt dirty again. This stay was not what I expected out of an extended stay.
Mattress was comfortable
Unprofessional desk staff at check in, and again at check out. Need to be more polished and professional, even if they are accustomed to dealing with blue collar guests. I didn't like how the staff asked me what I was in town for. First impressions are everything, and that's where the failure is.
Price and location as well as nice staff
It was great no problems clean.
Not a lot of traffic.
Not very clean. Window was stuck open. Bathtub had no stopper. Lots of hair in bathtub drain. No "safety bar" in bathtub. No toilet paper in room. No cups. Only ESA I have stayed in that had no utensils, plates, etc. in room.
Location good. Looked like walls had been painted recently, looked like a good paint job. Place was rated 2.5 stars, and the building certainly is no more than that. The 2 staff I encountered were awesome, sorry they had to work there.
Looked clean on the surface when entering room at 8pm after a long day. Then see the filthy carpet and fabric chair. Muck at floor under toilet. Screws on many things hanging out from wall...curtains, shower curtain, vent in bathroom, etc.
With a stay at Extended Stay America Austin - Northwest - Lakeline Mall in Austin, you'll be within a 15-minute drive of The Domain and Lake Travis. Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
based on 586 reviews
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Reviews about Extended Stay America Austin - Northwest - Lakeline Mall
Most popular landmarks
- Covert Park at Mount Bonnell 16.2 km
- Shoal Creek Hike and Bike North End 18.3 km
- Elisabet Ney Museum 19 km
- Texas Memorial Museum 20.9 km
- University of Texas at Austin 21 km
- Lyndon Baines Johnson Library and Museum 21.1 km
|Austin Bergstrom||32.6 km|
|Killeen Fort Hood Regional||66.8 km|
|Taylor, Texas||38.9 km|