Grand Hotel Excelsior

the pool, the shuttle service to the beach and amalfi center.

if you try to reach the property for a request before your stay , i wish you good luck! they don’t answer to their emails, even you send a second email asking if they received an email still no answer. you contact them via booking.com assistant, they reply to the booking.com representative to reach them via phone. then you call them from canada and manage the time zone difference, they don’t answer their phones! dear hotel management, we are on 2019,there are way easier ways to reply to your guests: for example you can simply return to your emails. it is not very convient to say: contact us by phone. we did our checkin around 9:00pm after a long flight, during check in the reception staff asked our passports (which is very normal) and took them, and told us it was gonna take about 20min. to complete our registration. why would that take that long? i told her to take the copy of the passport(its a thing i dont really prefer but no choice) in order not to wait 20min. I never waited 20min. during check in in a hotel. it’s not a birth registration ,it’s just a hotel check in. breakfast below average, poor quality, not too many choices. bed was not comfortable at all. worst concierge ever: no recommendation for a restaurant. boat tours they are referring to are way expensive. they only know about amalfi, nothing about positano or the area. ask for rooms at the main building, if you re taking rooms at the additional section you’ll have to take 2 elevators a bit tiring to go to room each time.

We sat down when they were clearing some tables and the one Waiter was busy and rude, then a nice woman came to us and asked if we wanted anything, we asked for two cafe lattes and she went to get them. The men then trumped her and told her no...

They also skipped a line up to serve gentlemen when woman were waiting in line, never returned a pre paid credit card when paying for room bill.