Not a good Hilton property.
Nice place, a bit outta the way
Great staff and an expansive location. Awesome views from the rooms.
Location. It's off the regular metro line and though the hotel offers regular shuttle service to old town and to the Pentagon City subway station, your a bit at the mercy of when the shuttles go and sometimes they're packed. As well, there are no other restaurants or services within walking distance.
Staff friendliness and helpfulness and the beautiful motel.
Air in the room was kinda warm and we had it on 66, some tables in the lobby had crumbs on it and the table legs could have been wiped down better.
Nice hotel, poor location. Staff needs training.
The room was clean, simple, and comfortable. The grounds of the hotel are pretty and well-kept.
First, the garage is under construction and has very limited parking -- despite the fact that most guests would need to find alternate parking, there were NO signs indicating where the back-up garage was. When I asked the hotel staff, both in-person and on the phone, I wasn't able to get a clear answer. I was even given the wrong address and drove around in circles. Second, the staff was bordering on rude, from the front desk reception to room service. The front desk was indifferent at best and confrotational. Room service was wholly unhelpful as we tried to get a few extra plates. The attitudes all-around were churly, stand-offish, and unhelpful. Lastly, this hotel is in the middile of nowhere -- no stores or restaurants anywhere close to walking distance. Considering parking is $24/day, and you can only enter and exit the back-up garage once without being charged again, you're stuck at the hotel and at the whims of their waaaay overpriced "gift shop" and restaurant.
Nice facilities, esp. the ballroom
The price was great for a 4/5star hotel, and it was a steal since I booked it the night before checking in. Staff was great and after signing up for the free rewards program, upgraded me for free.
I did not like $24 self parking/ $28 daily valet rate that was NOT disclosed in the description during booking the hotel. It was a great hotel, but since I was surprised with the parking cost, it makes me reconsider other hotels with free parking and take the hassle to call ahead for parking cost before booking.
Very convienet location for access to DCA.
Shuttle was about 30 minutes later than expected but, driver was nice.
Accommodating and friendly but lore to be desired
Very beautiful hotel with a nice overall appearance and friendly staff
Pool hours were terrible for hound kids and our room was covered in a sticky substance
Temperature of rooms
Our rooms in the tower were too warmdue to the temperature could not be made to be as cool as we prefer due to outdated chilled-water system. Andrew was exceptionally attentive to our needs and got us moved the Retreat buildings where we were perfectly happy. Great job to Andrew and staff for making this move happen.
Paying for parking and breakfast (we were comped) is rediculous. Sorry to say these expenses will prevent us from staying at this hotel again.
I was on the 27th floor facing the city great view. Very clean and spacious.
Room service hours
Although at most hotels you pay up front and there are no surprises. Not the case at the hilton. You pay for everything including parking. It's rediculous. You would thing that $115 a night would at least include overnight parking but it does not. I will never stay there again. Also, by neck and back have been jacked up from their bed since the second nights stay... that was over 2 weeks ago.
Located in the West End of Historic Alexandria, Virginia, the Hilton Alexandria Mark Center hotel offers a refreshing blend of modern elegance, attentive service and rewarding hospitality. Within sight of Washington, DC monuments and attractions, our stylish hotel puts you near quaint waterfront galleries and shops in Old Town Alexandria, VA. With a unique lakeside setting, adjacent to a 43-acre botanical preserve, the Hilton Alexandria Mark Center hotel provides a tranquil oasis for business and leisure travelers to the Washington, DC area. From the moment you enter the towering glass atrium and Italian marble clad lobby, you will enjoy the warm greetings of our courteous staff and are assured a memorable stay. Our spacious, newly-renovated guestrooms and one and two-bedroom suites at the Hilton Alexandria Mark Center hotel offer comfortable elegance with luxury conveniences like ergonomic work space, wireless Internet, dual-line phones with voicemail, and Hilton Serenity Collection amenities. Business and leisure travelers can catch up in the state-of-the-art business center, unwind with a swim in the indoor/outdoor pool or enjoy a vigorous workout in our dynamic fitness center by PRECOR. For a delectable dining experience, visit our Finn & Porter restaurant, featuring creative culinary fusion of steaks, chops, seafood entrees, and a spectacular sushi bar. Enjoy a spirited cocktail and friendly conversation at the upbeat and modern atrium lobby lounge. From presentations to celebrations, our newly renovated 45,000 square feet of flexible meeting space features a 10,200 sq. ft. Plaza Ballroom, a 7,568 sq. ft. IACC certified Executive Meeting Center, private dining, and two permanent board rooms. Additionally, 10,000 sq. ft. of outdoor lakeside green space featuring a patio with gazebo and floral garden. The Hilton Alexandria Mark Center hotel is an ideal location for wedding receptions, picnics, and other outdoor events. The Hilton Alexandria Mark Center hotel delivers a refreshing hotel experience.4.5 miles from Reagan Washington National Airport, Wireless High-Speed Internet, Finn & Porter - Classic Steak & Seafood Restaurant and Sushi Bar, Cozy and Comfortable Lobby Lounge With Happy Hour, 496 Deluxe Guestrooms, 17 Suites & 68 Retreat Rooms featuring Two-Line Phones with Voicemail, Wi-Fi, and spacious desk with ergonomic chair, High-Tech Business Center with fax, copy & print capabilities, Heated Indoor/Outdoor Pool, Executive Fitness Center by PRECOR & Jogging Paths, Gift Shop, and Car Rental company on property, 45,000 Square Feet of Flexible Meeting & Conference Space, 10,200 Square Foot Plaza Ballroom For Up to 1,500 people, 10,000 Square Foot outdoor, green space, lakeside, patio with gazebo and floral garden that is ideal for wedding receptions and outdoor events, Two Permanent Board Rooms, New Executive Meeting Center with Certified Conference Space & Private Retreat Rooms, Complimentary Shuttle Service to Reagan Washington National Airport, Pentagon City Mall, and Metro, Full Service Catering, Meetings, and Convention Management, Lobby Lounge - A cozy spot for enjoying an evening cocktail, In Room Dining - Your Room/Suite is transformed into a private dining room. Travel should take you places!
Based on 1,719 reviews
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