Adelaide Ute Rentals

Help support- great and efficient.

staff at Airport were quite abrupt and rude

Check in staff were friendly and helpful. Wasn't happy about being charged a fee for an additional driver - have not been charged this with other car hire companies. Car was new and clean. Overall good service

I had booked an SUV, but on arrival was offered a Camry Hybrid instead. After explaining my husband would have difficulty getting in and out of a sedan, I was then offered a Mitsubishi SUV. Staff were professional. The car was clean, performed well with no issues. I was, however, a little peeved that I was charged over $23 international transaction fees by my credit card provider for the payment I made when booking the car online.

Value for Money. Quick and easy check-in and check-out of the vehicle.

The vehicle was clean, a pleasure to drive, staff explained the Toyota hybrid drive well, including traps for young players. When I returned the vehicle, there was a long line which was not a good look for them. I think that they should consider prioritising the returns, as new rentals were taking ages, while returns were flying through once they got served.

They’re just such a brilliant team who always go above and beyond to make things excellent

Good service, quick and great car. No hassles or scams.

The hybrid saved so much in petrol. Will be updating to hybrid myself. Everything was perfect.

No transparency for pricing

Hired a Suzuki swift. The fuel economy was fantastic. The suspension/ tyres were harsh for a car with only 11,000 ks on it. Other than that it’s a great little car.

Car had not been cleaned. Remote lock/unlock not working intermittently.

Rates higher than previously

Helpful efficient staff

Signage for the company at Adelaide airport was woeful! We walked between the terminal and the car area three times before another company staff member told us where the desk was situated. When we finally found the desk, we mentioned it to the staff member who said they are trying to get a sign made for customers to see. Not trying hard enough really. A4 with a texta pen would have been sufficient. The check in was very slow....due to the computer. We advised we would be needing the car for one less day and asked for a refund (prepaid). Staff advised we would have to go through the third party that we had booked with. A long story but looks like we will not be seeing that money again. The car was fine a Kona. Drove well no issues. We will not be using Alamo or the third party to book a car again. Sorry.

All very good indeed !

The car was clean and worked well. The signage of the airport 'office' is not visible enough. One of the staff didn't seem to know everything about his job, however the others were very friendly and professional.

Great service, helpful staff, car was clean and suited our needs. Easy pick up and return.

The car was a good price but got hit with having to pay more for the insurance than the actual car! Rip off! Returned car back a day early as well.. and no refund or anything .. pathetic customer service.

Drop off point at Melbourne is the worst

Everything well done with friendly knowledgeable service

No comment all good

The car had a surface clean. When we opened the boot or doors, the insides were really dusty.

The staff is so nice and good service

Good service, vehicle upgrade and price

Need more staff over Xmas/New Year in Adelaide

Child car seat was left in vehicle, had us questioning the cleaning element.. $200 deposit required which was not stated in the paperwork.

I booked the car using kayak, which was good! The car was good too, however Europcar has charged me for the car (which I had already paid for) and the fuel (which we filled full tank while returning) out of my deposit. I have personally gone to their store in Adelaide city and spoken about it, they asked me to call and e-mail customer care which I did. I have provided proof of my payments and haven't heard back from them yet!

Value for money was a priority. Being collected from the airport to the depot is very easy and make it an easier access out of the airport with no worries. We are very happy with all that you offered and well done to your fabulous Staff. Jane Derham

I had to cancell within 40 hours of the hire date due to unforeseen circumstances. Your 48 hour cancellation policy is out of step with industry standards and blatantly unfair. I will never use your company again.

Very disappointed that I had to make arrangements to return the hire car the day prior to expected (prior to 4.45pm) as there is no after-hours key return. My flight was 7.10am and I was advised I could not drop off until after 9am.

The experience was great and not stressful at all

Easy to pick up and friendly staff

Good value for money. Friendly staff. Easy pick up and drop off.

I booked online with price range and it was in American dollars, so I ended up paying a lot more then I wanted. I booked an Hyundai, which is what I drive at home. They didn't have one, so I was driving a car I was unfamiliar with. It had not navigation system. I was very stressed driving the car, and the girl at the check-in had no time to explain the car to me. Just handed me the key. I had to pay an extra $50 to be fully insured. Not impressed with Budget.

Very friendly staff and all went smoothly.

Initial charge to credit card was problematic (agency issue?), but no other issues at all. Smooth saling.

It was perfect

The car style I had reserved was not available at the airport location.