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Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.

Short flight so no entertainment, turbulence so no food service - overall flight as expected

All was good, the only thing was it didn't run on time.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.

United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska

They announced food service but then never came around. We also couldn’t land so kept trying to get to runway and then had to come up and go around happened like 3 times and cause the child next to me to start throwing up

Good food and entertainment options. Great Staff that were all welcoming and caregiving.

There was a snafu with confirming seats at check which left us in limbo for the second leg of our trip. I believe the ANZ app is not well integrated with the systems at the terminal resulting in this disconcerting error.

Flight was canceled due to technical issue shortly before the check-in counters opened. Passengers were rebooked on a flight three days later. Request to be accommodated on Air Tahiti Nui could not be processed. Customer service sorted out the refund after calling and being put on hold for almost an hour.

Airline lost my luggage and after 20 days it has not been returned nor refunded any money.

It was confusing because I got a notification that my gate was changed when in reality it wasn’t

No air in the middle rows. Had a hard time breathing. Was dying of heat.

Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor

Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.

I just wrote a text which was supposed to be for the flight from Denver to spokane not Frankfurt to Denver.

The leg space between me and the seat in front of me was excellent.

737 Max was leaking water into the cabin through the windows. Overhead bins opened on landing. Bad bad plane.

This flight was a code share on Air New Zealand.

Everything was very good. Boarding and takeoff were on time and organized. Had a good flight

Honestly, best experience I've had with an airline in recent memory. Flight was on time, comfortable seats, snacks and entertainment was top notch.

Easy boarding in group 2. Landed 1/2 hr early. Delicious cookie snack.

Got automatically assigned a middle seat, unless I fork out extra money for seat assigment.

I liked that we arrived earlier, you could improve your snacks give away

temperature, temperature, temperature. it was hot as balls and everyone around me was complaining and constantly adjusting their vents

The Flight attendant had an attitude and didn't allow anyone any time to prepare for landing despite being absent throughout the entire trip

The experience was great and much better than the flight going out. of course I was in first class but the service was excellent

We sat on runway for an 1 hour because they were short handed at key west airport was not fun

Awful customer service on the phone. No phone number on the website to call a real person. Website says changes are no charge but this is a lie. I had a cheaper ticket through Kayak therefore Finnair wouldn’t change it unless I would pay the entire fare again. I begged but their agents at the airport were rude and the online chat person cut off the call with no help. Super disappointed. Wont fly this airline again and will tell everyone I meet how bad it is. Crew on the flight was nice but otherwise huge disappointment.

The main flight was OK but the second flight was chaotic with delays

Boarding time was easy & quick. Crew was excellent. In-flight entertainment was great/easy. Seats are too small and not enough room between rows: felt like a sardine/very cramped.

Our original flight was delayed and we almost missed our layover. Fortunately they delayed the second flight as well due to the number of people being on both flights so we got lucky. But it was due to mechanical issues which was frustrating.

The Wi-Fi is more expensive on AA that other airlines and it doesn't cover the whole flight; it's by the hour. So, the Wi-Fi for the flight from Spokane to Phoenix is $45. They also charge for checked luggage, unlike airlines like Southwest. The only plus side was that there are power outlets on the flight, and you get a full can of soda, instead of a partial, like most other airlines.

Boarding was efficient. On board drink was slow. Temperature was a bit warm in the beginning.

Gate change was a little tough but it was a good flight otherwise

We initially flew from Osaka to Vancouver and ear buds and food were all inclusive. We were surprised that from Vancouver to Toronto we had to pay for all of this - and the flight attendant did not give us what we ordered/paid for. $6 for a bag of almonds is crazy - and I asked for hummus. Very surprised we had to pay for the ear buds in order to watch the movies.

I appreciated the flight was on schedule but the crew told us that the flight would be delayed because of an air craft queue to take off. Instead of us arriving at 11.55pm, we were in Toronto at something past 2am which was a massive disadvantage on my part.

Flight was delayed at least 4 times then once we boarded they found a problem with the plane and we had to de-plane and wait another hour for a different plane. I was an hour late for my performance.

The bathroom did not have hand soap. That is unacceptable.

Mess up with not assigning my husband a seat when our two tickets were purchased at the same time. They put us on standby. We were almost bumped off the plane at the gate before departure. Luckily someone volunteered to get a later flight.

The terminal this flight boarded from was so far away, poorly temperature controlled, and generally uncomfortable. The plane was small but the flight was short, so it wasn't so bad.

My flight was canceled and next one was 1 hour later. The gate was changed 3 times.

They canceled the flight on us very close to the flight date .

Very good other than we have to wait for one crew and we’re delayed and the pilot and his co- pilot has to make a difference to be right on time arrival. Disappointed about no food service also.

Food was icecold or frozen including breakfast. Hopeless service. Rude crew.